Customer Experience Strategist
hace 3 semanas
About this role:
Splunk is committed to building a safer and more resilient digital world. As a Customer Experience Strategist on our Customer Success & Experience Team, you will play a critical role in driving organizational change and ensuring a seamless experience for our customers.
Key responsibilities:
- Develop and implement comprehensive change management plans to support business initiatives
- Collaborate with cross-functional teams to assess the impact of change on various segments of the organization
- Evaluate the effectiveness of change management efforts and identify areas for improvement
- Provide coaching and guidance to team members on managing the effects of change
- Stay up-to-date with industry trends and best practices in change management
Requirements:
- Minimum 5 years of experience in a change management role
- Demonstrated leadership skills and ability to influence stakeholders effectively
- Exceptional communication skills and ability to build strong relationships
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