Customer Experience Strategist

hace 1 día


San José, San José, Costa Rica Splunk Inc A tiempo completo

About this role:

Splunk is committed to building a safer and more resilient digital world. As a Customer Experience Strategist on our Customer Success & Experience Team, you will play a critical role in driving organizational change and ensuring a seamless experience for our customers.

Key responsibilities:

  • Develop and implement comprehensive change management plans to support business initiatives
  • Collaborate with cross-functional teams to assess the impact of change on various segments of the organization
  • Evaluate the effectiveness of change management efforts and identify areas for improvement
  • Provide coaching and guidance to team members on managing the effects of change
  • Stay up-to-date with industry trends and best practices in change management

Requirements:

  • Minimum 5 years of experience in a change management role
  • Demonstrated leadership skills and ability to influence stakeholders effectively
  • Exceptional communication skills and ability to build strong relationships


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