Senior Emerging Risk Manager

hace 4 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Job Summary

We are seeking a highly skilled Risk Management Lead to join our team at Amazon Support Services Costa Rica Srl. As a key member of our organization, you will be responsible for identifying emerging risks to buyers and sellers in our stores and developing scalable approaches to mitigate and prevent these negative experiences.

About the Role

In this position, you will:

  • Identify emerging trends affecting buyers and selling partners and develop mechanisms for continuous monitoring and improvements.
  • Develop and maintain key relationships with internal stakeholders locally and around the world.
  • Support the organization with Legal, Executive, and PR escalations and routine investigations.
  • Dive deep into data to find patterns for the challenges that buyers face while shopping on Amazon.
  • Conceptualize and launch programs and initiatives to resolve buyer and seller issues.

Requirements

To be successful in this role, you will need:

  • A Bachelor's degree.
  • 6+ years of experience in a risk management or program management role.
  • Excellent written and verbal communication skills with the ability to present information clearly and concisely.
  • Proven analytical skills and comfort in deriving insights from quantitative data.
  • Experience driving projects involving multiple stakeholders.
  • Demonstrated ability to identify, mitigate, and manage business risks and tradeoffs in a high-pressure environment.
  • Proven track record of delivering projects within scope, time, budget, and quality.
  • Impeccable attention to detail; ability to balance this with the need to achieve immediate results.

Preferred Qualifications

We are looking for candidates with:

  • Team Lead or People Manager experience.
  • Experience in a fast-paced retail, e-commerce, or startup role, including in legal, IP protection, counterfeit protection, investigations, claims, and abuse roles.
  • Proven ability to work autonomously, triage, and prioritize work, and operate in ambiguity.

What We Offer

At Amazon Support Services Costa Rica Srl, we offer a dynamic and challenging work environment with opportunities for growth and development. If you are a motivated and results-driven individual with a passion for risk management, we encourage you to apply for this exciting opportunity.



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