Senior Program Manager, Community Risk Specialist

hace 3 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Job Summary

We are seeking a highly skilled Senior Program Manager to join our Community Risk team at Amazon Support Services Costa Rica Srl. As a Senior Program Manager, you will be responsible for building mechanisms to detect and eliminate fake reviews, working closely with cross-functional teams in engineering, data science, legal, and other groups.

About the Role

This is a strategic area of investment for Amazon, and the work we do is of paramount importance in preserving the trust customers have in Amazon's stores. Our environment is dynamic and highly ambiguous, as we continuously work to stay one step ahead of those who use various and changing methods to manipulate ratings and reviews.

Key Responsibilities

  • Deep dive current process to identify gaps and use program management best practices to set a roadmap, execute, and iterate to continuously improve.
  • Lead ambiguous and undefined problems to resolution in a constantly changing, multi-team-based environment, working backwards from customer needs to deliver high-quality outputs.
  • Communicate effectively across multiple levels of the organization, building trust and generating buy-in for the program vision both internally and with key external partners.
  • Define creative, high-quality, simple program roadmaps based on program strategy and vision.
  • Work closely and collaboratively with design, program, and product teams from partner organizations.
  • Deliver results in a fast-paced, ever-changing environment while driving teams to complete goals.

About the Team

The Community Risk team builds and operates systems that safeguard trust in Amazon content. We protect shoppers from untrustworthy content and contributors through machine-learned content filters, forensic relationship-detection systems, abusive behavior pattern detection, and investigator tools.

Requirements

  • 2+ years of driving process improvements experience.
  • Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or a related field.


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