Program Manager II, Buyer Risk Investigations, Payment Risk

hace 4 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo
Job Title: Program Manager II, Buyer Risk Investigations, Payment Risk

Are you passionate about preventing fraudulent activity and ensuring trust in online marketplaces? Do you enjoy working in a fast-paced, entrepreneurial environment, solving complex problems, and delivering innovative solutions?

As a Program Manager in our Buyer Risk Prevention team, you will be responsible for creating and managing roadmaps for the Operations program - Buyer Risk Investigations. You will work closely with business teams, understand requirements, and collaborate with Technology, Machine Learning, and Operations teams to optimize business outcomes and customer experience.

You will analyze and identify specific instances of risk, broader risk trends, and points of customer friction, and develop scalable solutions for prevention. You will need to communicate effectively with business teams and cross-functional teams to solve problems, create operational efficiencies, and deliver successfully against high organizational standards.

This is a high-impact role with goals that directly impact the bottom line of the business. We are looking for a seasoned individual with excellent experience as a Program Manager.

Key Responsibilities:

  • Create and manage roadmaps for the Operations program - Buyer Risk Investigations
  • Work closely with business teams to understand requirements and collaborate with Technology, Machine Learning, and Operations teams
  • Analyze and identify specific instances of risk, broader risk trends, and points of customer friction
  • Develop scalable solutions for prevention and communicate effectively with business teams and cross-functional teams
  • Drive end-to-end delivery and communicate results to senior leadership

Requirements:

  • 3+ years of program or project management experience
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience
  • 3+ years of working cross-functionally with tech and non-tech teams experience
  • Bachelor's degree
  • Knowledge of Excel at an intermediate level

Preferred Qualifications:

  • 3+ years of driving end-to-end delivery and communicating results to senior leadership experience
  • 3+ years of driving process improvements experience
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

We are open to hiring candidates to work out of one of the following locations:

San Jose, CRI



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