Risk Manager II, Brand Escalation and Protection Specialist

hace 4 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo
About the Role

We are seeking an experienced Risk Manager II to join our Brand Escalation and Engagement Management team at Amazon Support Services Costa Rica SRL - B20. As a key member of our team, you will play a critical role in shaping the future of Selling Partner Risk Management worldwide.

Key Responsibilities
  • Perform holistic investigations of brand's abuse reports, deep dives on brand and selling partner experience, identification of escalation root causes
  • Communication and engagement with internal and external stakeholders
  • Own and drive improvements to Amazon processes and tools resulting from deep dive findings in collaboration with partner teams
About the Team

Our team, Brand Escalation and Engagement Management (BEEM), is a worldwide team of Risk Managers experienced in the field of Brand Protection. We are an international and diverse team, collaborating closely while being located in different regions globally. We strive to identify, resolve and prevent brand-targeted abuse from the worldwide Amazon Stores.

Requirements
  • 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
  • Bachelor's degree or equivalent
  • Experience handling confidential information
Preferred Qualifications
  • 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience
  • Professional auditing qualification, or similar risk or compliance credentials
  • Experience with SQL and Excel


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