Risk Manager Brand Escalation Specialist

hace 2 meses


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

Job Summary

We are seeking an experienced Risk Manager to join our team at Amazon Support Services Costa Rica Srl - B20. The successful candidate will be responsible for investigating complex cases of suspected infringement of intellectual property and other abuse.

About the Role

In this role, you will work closely with various teams at Amazon, including Brand Protection Strategic Partnerships, Retail, Product Quality & Safety, Selling Partner Performance, Counterfeit Crimes Unit, Legal, Compliance or Brand Registry. You will also interact with Amazon leadership on complex investigations and drive improvements for policies, tools, and technology innovations to protect customers.

Key Responsibilities

- Perform holistic investigations of brand's abuse reports and deep dives on brand and selling partner experience
- Communication and engagement with internal and external stakeholders
- Own and drive improvements to Amazon processes and tools resulting from deep dive findings in collaboration with partner teams

Requirements

- 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience
- Professional auditing qualification, or similar risk or compliance credentials
- Experience with SQL and Excel

What We Offer

At Amazon, we are committed to providing a safe and inclusive work environment. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.

About Us

Amazon Support Services Costa Rica Srl - B20 is a leading provider of customer service and support solutions. We are proud to be a part of the Amazon family and are committed to delivering exceptional service to our customers.



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