Risk Management Specialist, Abuse Prevention and Investigation

hace 4 días


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

About the Role

Amazon Support Services Costa Rica Srl is seeking a Risk Management Specialist to join our team. This role is part of the Selling Partner Abuse Team, responsible for identifying and preventing abuse for our customers and brand owners worldwide.

Key Responsibilities

As a Risk Management Specialist, you will be responsible for:

  • Identifying, containing, and resolving time-sensitive high-impact escalations around Collusion and compliance issues
  • Identifying, driving, and tracking initiatives that improve the customer experience
  • Conducting analysis to isolate issues, developing solutions based on changing business priorities
  • Interacting with key stakeholders to define, deliver, and establish standard processes
  • Building and standardizing processes to increase efficiencies and automation where available
  • Exercising judgment in areas where policies are not well defined
  • Operating with integrity and discretion to handle confidential information

Requirements

To be successful in this role, you will need:

  • Advanced degree (master's degree) in a relevant field
  • Experience with SQL
  • Organized, independent, and autonomous, able to set and meet deadlines, and prioritize work with minimal guidance
  • Proven ability to bring clarity to ambiguous situations
  • Experience preparing reports that identify findings and provide recommended remediation strategies and solutions
  • Demonstrated analytical and quantitative skills to use hard data and metrics to back up assumptions and develop business cases


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