Ecommerce Trust Specialist
hace 3 días
Job Summary:
We are seeking a detail-oriented and analytical Ecommerce Trust Specialist to join our team in San Jose, Costa Rica. As a key member of our Payments Business, you will play a vital role in developing and implementing strategies to prevent fraud and abuse in our gift card program.
About the Role:
This is an exciting opportunity to work in a fast-paced environment and contribute to the growth and success of Amazon Support Services Costa Rica Srl. As an Ecommerce Trust Specialist, you will be responsible for:
- Developing and delivering a roadmap for fraud detection, prevention, and response related projects for North America Gift Cards
- Providing guidance to business owners, legal, and customer service teams on fraud and abuse involving gift cards
- Monitoring payment activity across payment channels and identifying new patterns indicative of fraud and abuse
- Liaising with internal and external stakeholders to mitigate risks and unintended use cases
- Providing regular updates to leadership and business teams on metrics, successes, and failures of initiatives
- Developing and optimizing monitoring systems, tools, and SOPs
- Serving as primary point of contact for resolving escalations relating to Payments activity
Requirements:
To be successful in this role, you will need:
- 3+ years of experience in program or project management
- 3+ years of experience defining and implementing process improvement initiatives using data and metrics
- Intermediate-level knowledge of Excel (pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas)
- 2+ years of managing stakeholders in cross-functional projects
- 2+ years of relevant experience working on fraud or loss prevention within ecommerce/online payments industry
What We Offer:
In addition to a competitive salary, we offer a range of benefits, including:
- A base salary of $80,000 - $100,000 per year
- Ongoing training and professional development opportunities
- A dynamic and supportive work environment
About Us:
Amazon Support Services Costa Rica Srl is a leading provider of support services to the ecommerce industry. We are committed to delivering exceptional results and building long-term relationships with our clients.
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