Messaging Trust Data Analyst Specialist

hace 1 mes


San José, San José, Costa Rica Syniverse A tiempo completo
Overview

Syniverse, a leading global company, is seeking an experienced Fraud Prevention and Compliance Expert to join its team. This role involves supporting the development of machine learning models for messaging trust anti-spam/anti-fraud platforms.

Job Summary

This position requires strong analytical skills, attention to detail, and excellent communication abilities. As a key member of the Commercial Messaging, Product, and Data Science teams, you will work closely with mobile operator and enterprise partners to protect their end-user customers from spam and fraudulent messages.

Responsibilities
  • Daily review of current messaging clusters (patterns) to identify anomalies in message clustering that may require re-labeling and policy creation.
  • Immediate action on messages/clusters determined to be spam/fraudulent, including opening tickets, recommending new policies or rules, and advising partners on blocking actions.
  • Collaboration with product and data science teams to understand measures of success and identify areas for improvement.
  • Maintaining expertise in Syniverse products and services by staying up-to-date with relevant technologies.
Requirements
  • Minimum 2 years of experience in customer success or customer service.
  • Detail-oriented individual with prior customer compliance experience.
  • Bachelor's degree in Business or Marketing.
  • Strong interpersonal, communication, and team skills.
  • Excellent analytical and problem-resolution skills.
  • Effective business writing skills.
Why Choose Us

Syniverse offers a competitive total compensation package, flexible remote work options, and a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.

We believe diversity, equity, and inclusion among our employees are crucial to our success as a global company. We seek talented individuals who share our values and are passionate about connecting the world.



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