Senior Data Insights Analyst, A-Z Guarantee Expertise

hace 6 días


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Amazon Support Services Costa Rica Srl is seeking a skilled Business Analyst to join the Customer Trust & Partner Support team. This role will focus on driving improvements in the A-to-Z Guarantee space, simplifying and reinventing processes, and delivering exciting results for the program.

About the Role

This is an exceptional opportunity for an experienced professional to leverage their data analysis and visualization skills to drive business recommendations and influence stakeholders. As a key member of the Perfect Order Experience team, you will work closely with cross-functional teams to detect issues, assess their impact, perform root cause analyses, and propose solutions.

Key Responsibilities
  • Detect and assess issues
  • Perform root cause analyses and propose solutions
  • Implement mechanisms to prevent future issues
About the Team

The Customer Trust & Partner Support (CTPS) team is responsible for creating a trustworthy shopping experience across Amazon stores worldwide. This role will be part of the CTPS team, working collaboratively with other teams to achieve common goals.

Requirements

This role requires 5+ years of Excel and data visualization tools experience, as well as 3+ years of tax, finance, or a related analytical field experience. The ideal candidate will have expertise in customer segmentation, customer behavior analysis, conjoint/trade-off modeling, and making business recommendations and influencing stakeholders. Experience living in San Jose, CA is preferred.

Salary and Benefits

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package that includes health insurance, retirement savings, and paid time off.



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