Business Systems Analyst
hace 4 semanas
About the Role
A-to-Z Guarantee is Amazon's primary mechanism for protecting customers when they encounter a negative order experience with a third-party seller. We focus on helping Customers easily report a problem when something goes wrong, Sellers to effectively resolve these problems for our customers, and Amazon systems & associates to efficiently adjudicate decisions where we need to step in. This is an exciting opportunity for a Business Analyst to enter the team, take ownership of the problem space, simplify & reinvent, and help drive exciting results for the program.
Key Responsibilities
Aside from heavy involvement in several high-impact initiatives the team is driving towards, key day-to-day responsibilities for this role will include:
- Detection of Issues & Impact Assessments: Identify and assess the impact of issues on the A-Z operational SLA.
- Root Cause Analyses & Solution Scoping: Identify the root cause of issues and propose solutions to address them.
- Monitoring & Mechanisms: Develop and implement monitoring mechanisms to detect and prevent future issues.
Requirements
The ideal candidate will have experience in customer segmentation, customer behavior analysis, conjoint/trade-off modeling, and making business recommendations and influencing stakeholders. Experience with Excel, SQL, and data visualization tools such as Tableau is also required.
Location
The role is based in San Jose, Costa Rica.
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