Senior Data Analyst

hace 1 semana


San José, San José, Costa Rica Netskope A tiempo completo

About Netskope

Netskope is a leading cloud and network security company that is revolutionizing the way organizations protect their data. As a key player in the industry, we are committed to delivering innovative solutions that meet the evolving needs of our customers.

About the Role

We are seeking an exceptional Senior Data Analyst to join our Customer Solution Group (CSG). In this role, you will play a critical part in building a data analytics practice and driving data-driven decision-making across the organization. Your expertise will be instrumental in delivering impactful insights and enhancing customer satisfaction.

Key Responsibilities

  • Collaborate with executives and stakeholders to understand their data needs and requirements, providing strategic guidance and consultation to translate these needs into actionable analytical problems.
  • Develop best practices approaches and coaching structure for data analysts on the team.
  • Drive end-to-end analytical development, from data collection and cleaning to analysis, visualization, and storytelling, delivering valuable insights to stakeholders.
  • Conduct comprehensive data analysis, focusing on customer-related metrics and key performance indicators, to identify trends, patterns, and correlations that inform business decision-making.
  • Build intuitive presentations, infographics, and data visualizations to tell stories through data that convey key performance metrics, trends, and relationships.
  • Utilize Looker (or similar tools like Tableau or Power BI) and SQL to create and maintain visually compelling dashboards, reports, and perform data extraction and manipulation as necessary.
  • Develop a deep understanding of our data, including operational metrics, customer behavior, satisfaction, and workflows, providing actionable recommendations to enhance team operations and improve the overall customer experience.
  • Proactively identify opportunities for improvement across CSG, contributing to enhancements in customer satisfaction and retention strategies.
  • Collaborate with cross-functional teams to gather and integrate data from various sources, ensuring data quality, accuracy, and consistency.
  • Provide regular reporting and performance updates to relevant stakeholders, highlighting key findings, emerging trends, and actionable recommendations for continuous improvement.

Requirements

  • 8+ years of professional experience as a Data Analyst.
  • Demonstrated problem-solving skills, coupled with critical and strategic thinking abilities, enabling you to identify opportunities for improvement and provide actionable recommendations through insights and analysis.
  • Demonstrated leadership experience, with the ability to effectively manage and mentor a team.
  • Proficiency in Looker (or similar tools like Tableau or Power BI) with the ability to create and maintain complex dashboards, reports, and perform data extraction and manipulation.
  • Familiarity with SQL is a strong plus.
  • Extensive experience working with diverse datasets, managing business metrics, and key performance indicators.
  • Highly organized and detail-oriented, with the ability to manage multiple projects and priorities concurrently.
  • Experience generating visual representations, such as graphs, charts, or heatmaps, to facilitate data interpretation and effectively communicate results to diverse stakeholders.
  • Excellent communication skills, both written and verbal, enabling effective presentation of complex data findings to non-technical stakeholders.
  • Experience with voice of customer solutions, such as Medallia or Qualtrics, is a plus.

Education

Bachelor's degree in a relevant field, such as Management, Statistics, Mathematics, or a related discipline. A master's degree is a bonus.



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