Amazon Video Trust

hace 2 meses


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

Job Summary

As a Trust & Safety Specialist for Amazon Support Services Costa Rica Srl - B20, you will play a key role in ensuring a globally trusted customer experience for Amazon Prime Video. You will work closely with a global team to prevent violating content from appearing on Prime Video and ensure customers can make informed viewing decisions.

Key Responsibilities

  • Manage day-to-day Prime Video Trust & Safety Operations through content review and data labeling activities.
  • Influence & execute the compliance strategy and drive the operations roadmap with cross-functional teams and drive continuous improvement.
  • Gather, analyze and utilize relevant data to develop ways to improve the overall PV user experience.
  • Research and stay up to date on key trends and suspicious patterns across policy areas.
  • Participate in content calibrations.
  • Review of controversial, sometimes offensive video content in line with PV's community guidelines.
  • Participate in on-call emergency escalation rotation as well as after-hours and weekend duty when necessary.

Requirements

  • Avid fan of movies and tv series.
  • Comfortable working in an ambiguous and fast paced environment.
  • Experience in content policy, anti-abuse, and reviewing online content.
  • Experience identifying abuse trends or working in news or policy with passion for international issues, including freedom of expression, online controversial content, misinformation etc.
  • Experience with SQL and spreadsheets a plus.
  • Ability to critically evaluate and analyze large datasets.
  • Self-starter, intellectually curious and creative individual comfortable operating in ambiguity.
  • Experience working with global teams.
  • Excellent communication skills, open, collaborative and proven team player.
  • Strategic thinker with strong analytical and creative problem-solving skills.

Note

Please note that in this role you will be exposed to sensitive, graphic content.


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