Content Policy Operations Specialist

hace 20 horas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo
About the Role

We are seeking a highly skilled Content Policy Operations Specialist to join our Prime Video Trust & Safety Operations team. As a key member of our team, you will play a critical role in protecting our customers from copyright infringing content and ensuring that we provide accurate and meaningful information to empower our customers to make informed viewing choices.

Key Responsibilities
  • Conduct manual reviews of global content policy compliance operations to identify potential risks and areas for improvement.
  • Make high judgment decisions on compliance actions to protect our customers and ensure the integrity of our platform.
  • Drive projects that improve support-related functions and processes, leveraging technology and automation to increase efficiency.
  • Develop and maintain standard operating procedures by coordinating with Policy, Operations, and Program teams.
  • Document comprehensive content investigations reports to provide valuable insights and drive critical decisions.
  • Help drive critical decisions by building dashboards/reports, analyzing metrics, and surfacing insights to improve efficiency.
Requirements
  • A Bachelor's degree or 2+ years of experience working in relevant industries such as law, risk management, investigations, project or program management.
  • Fluency in English, Spanish, and German.
  • Proven ability to exercise judgment when policies are not well defined.
  • High level of integrity and discretion to handle confidential information.
  • Demonstrated ability to function effectively in a dynamic, fast-paced environment, handling strategic and confidential projects, data-analysis, and report writing.
  • Demonstrated in-depth experience with MS Office.
Location

San Jose, Costa Rica

Salary Range

$65,000 - $85,000 per year



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