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Global Brand Protection Specialist
hace 2 meses
Company Overview:
Amazon Support Services Costa Rica SRL - B20 is a leading global company that prioritizes customer trust and satisfaction. As a risk manager, you will be part of a worldwide team dedicated to identifying and preventing product abuse.
About the Role:
We are seeking an experienced risk manager to investigate complex cases of suspected infringement of intellectual property and other abuse. In this role, you will work closely with various teams at Amazon, including Brand Protection Strategic Partnerships, Retail, Product Quality & Safety, Selling Partner Performance, Counterfeit Crimes Unit, Legal, Compliance or Brand Registry.
Key Responsibilities:
- Conduct holistic investigations of brand's abuse reports, deep dives on brand and selling partner experience, identification of escalation root causes
- Communicate and engage with internal and external stakeholders
- Own and drive improvements to Amazon processes and tools resulting from deep dive findings in collaboration with partner teams
Team Overview:
The Brand Escalation and Engagement Management (BEEM) team is a worldwide team of Risk Managers experienced in the field of Brand Protection. We are an international and diverse team, collaborating closely while being located in different regions globally. Our goal is to identify, resolve and prevent brand-targeted abuse from the worldwide Amazon Stores.
Requirements:
To be successful in this role, you will need:
- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
- Bachelor's degree or equivalent
- Experience handling confidential information
Preferred Qualifications:
- 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience
- Professional auditing qualification, or similar risk or compliance credentials
- Experience with SQL and Excel
Compensation and Benefits:
This position offers a competitive salary of approximately $105,000 per year, commensurate with experience. Additionally, you will receive a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
