Risk Operations Specialist

hace 2 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

About the Role:

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We are seeking a highly skilled and detail-oriented individual to join our team as a Risk Operations Specialist. As a key member of our team, you will be responsible for investigating merchant accounts and safeguarding Amazon's global marketplaces.

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Key Responsibilities:

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  • Investigate suspicious merchant activity and behavior that could pose a risk to Amazon, our buyers, or merchants">
  • Communicate with buyers and other external and internal customers to make informed decisions about risk">
  • Maintain Amazon's site quality by enforcing policy guidelines">
  • Be aware of and identify new fraud patterns and trends, taking appropriate action to minimize risks">
  • Work in a fast-paced environment, collaborating with cross-functional teams to resolve issues affecting financial, legal, and reputational risk">
  • Achieve weekly productivity and quality standards for investigations">
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Requirements:

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  • 6+ months of customer service experience">
  • Experience with Microsoft Office products and applications">
  • Flexible schedule, including weekends, nights, and/or holidays">
  • Fluent English language skills (reading, writing, speaking)">
  • Bachelor's Degree">
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Preferred Qualifications:

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  • Experience in fraud, risk management, data research, collections, or banking">
  • Knowledge of internet space and ability to succeed in a fast-paced team environment">
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About the Team:

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Our team is dedicated to protecting Amazon's customers and preventing financial loss due to fraudulent activities. We work closely with various teams to ensure a safe and secure shopping experience for all.

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Location:

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This role can be performed from San Jose, Costa Rica, or other locations within the region.

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Salary Range:

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$40,000 - $60,000 per year, depending on experience and qualifications.



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