Splunk Escalation Manager
hace 5 días
A little about us. Splunk is the key to enterprise resilience for the 11,000+ organizations that use our Unified Security and Observability Platform. We regularly appear on a lot of "Best Places to Work" lists and we think it's because we encourage our Splunkers to bring their whole, authentic selves. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Because when you feel free to be you, it makes it a lot easier for us to be us.
**Role: Escalation Manager:**
The Escalation Manager plays a critical role in the Global Incident and Escalation Management Team at Splunk. This team brings strategy, structure, executive attention, and additional internal resources to customer challenges that would otherwise result in a high level of customer dissatisfaction. The Escalation Manager will be responsible for managing and driving to resolution high profile customer critical issues, analyzing escalation trends and reporting back to leadership on the drivers of customer dissatisfaction.
**Responsibilities:**
Drive and monitor complex escalations from initiation through resolution by developing a success-driven plan while leading a cross-functional team with customers and internal key stakeholders. Report and escalate efforts to resolve complex customer experience problems. Supports the response and coordination between both the customer and internally to key stakeholders and senior leadership. Sets customer expectations and provides updates regarding troubleshooting and resolution action plans for internal and customer-facing communications.
**Required Qualifications:**
Customer success mindset and proven track record. Intermediate understanding of Splunk and infrastructure technology environment and the interaction between different systems and services. Orienting to outcome-based mindset and expression. Ability to communicate complex ideas effectively verbally and in writing with both customers and internally at Splunk. Strong customer service with the ability to make good judgments and quick decisions.
**Nice to have:**
Experience and understanding of a wide array of specific tools and software (SaaS Platforms, SalesForce, Jira, Confluence, and Google suite experience are a plus). Knowledge of software development lifecycle. Fundamental understanding/overview.
-
Splunk Rapid Response Team Manager
hace 1 mes
San José, San José, Costa Rica Splunk Inc A tiempo completoAbout the RoleSplunk is seeking a highly skilled and experienced Manager to lead our Rapid Response Team (RRT). The RRT is responsible for providing day-to-day leadership, mentoring, and guidance to our team, ensuring that all duties and tasks are performed expertly and effectively during each shift.Key ResponsibilitiesProvide leadership and direction to the...
-
Senior Problem Manager
hace 2 semanas
San José, San José, Costa Rica Splunk A tiempo completoSplunk is a leading provider of unified security and observability platforms. We're looking for a skilled Problem Manager to join our Global Incident and Escalation team.Role Summary:In this role, you will lead and remediate high-severity events with varying scope and impact. You will collaborate across functions and groups to drive the investigation and...
-
Splunk Google Tag Manager Configuration Specialist
hace 1 semana
San José, San José, Costa Rica Splunk Inc A tiempo completoAbout the Role Splunk is looking for a Google Tag Manager Expert to drive the set-up, ongoing governance, and optimization of our GTM instance. This role requires deep knowledge of GTM and a consistent track record in setting up and leading GTM for a range of B2B organizations. Key Responsibilities ...
-
Splunk Cloud Technical Expert
hace 1 semana
San José, San José, Costa Rica Splunk Inc A tiempo completoRole OverviewThe Splunk Cloud Technical Expert plays a critical role in ensuring the technical health of our customers' Splunk Cloud and Enterprise deployments. This position requires extensive knowledge of Splunk products to provide mentorship on standard methodologies for deployments, as well as to assist customers in their adoption journey by offering...
-
Rapid Response Team Manager
hace 3 semanas
San José, San José, Costa Rica Splunk Inc A tiempo completoSplunk Global Technical Support: Manager, Rapid Response TeamSplunk is a leading provider of unified security and observability platforms, and we're looking for a skilled Manager to lead our Rapid Response Team. As a key member of our Global Technical Support team, you'll be responsible for providing day-to-day leadership, mentoring, and guidance to our team...
-
Technical Support Services Manager
hace 2 semanas
San José, San José, Costa Rica Splunk A tiempo completoSplunk is committed to building a safer and more resilient digital world. As a leader in the field, our unified security and observability platform is used by the world's leading enterprises to secure and maintain their digital systems. At Splunk, we know that our people are what make us stand out as an amazing career destination, which is why we've won...
-
Rapid Response Team Manager
hace 2 meses
San José, San José, Costa Rica Splunk Inc A tiempo completoSplunk Global Technical Support: Rapid Response Team ManagerSplunk Inc is seeking a highly skilled and experienced Rapid Response Team Manager to join our Global Technical Support team. As a key member of our team, you will be responsible for providing day-to-day leadership, mentoring, and guidance to our Rapid Response Team (RRT). The RRT is responsible for...
-
Digital Operations Manager
hace 5 días
San José, San José, Costa Rica Splunk A tiempo completoSplunk is a renowned global enterprise that empowers businesses to build a safer and more resilient digital world. Our customers rely on our unified security and observability platform to safeguard their digital systems and maintain reliability. We are proud of our people-centric culture, which has earned us numerous awards as a top workplace and makes...
-
Regional Sales Manager, Commercial
hace 2 semanas
San José, San José, Costa Rica Splunk A tiempo completoJob Title: Regional Sales Manager - CommercialSplunk is a leading enterprise software company that helps organizations build a safer and more resilient digital world. As a Regional Sales Manager, you will play a vital role in driving revenue growth and expanding our customer base in the commercial sector.Key Responsibilities:Develop and implement strategic...
-
Senior Brand Programs Manager
hace 2 semanas
San José, San José, Costa Rica Splunk A tiempo completoSplunk is a leading enterprise software company that aims to build a safer and more resilient digital world. We are seeking a Senior Brand Programs Manager to help lead the next phase of our brand journey.This is a newly created role that offers the opportunity to shape the strategy to build programs to increase awareness and reputation for Splunk. As a...
-
Technical Program Manager
hace 2 semanas
San José, San José, Costa Rica Splunk A tiempo completoSplunk is a leading enterprise software company that aims to build a safer and more resilient digital world. As a Technical Program Manager, you will play a critical role in supporting the Customer Success organization's strategic goals. Your primary responsibilities will include conceiving, developing, and implementing new programs to improve the quality of...
-
Rapid Response Team Manager
hace 1 semana
San José, San José, Costa Rica Splunk Inc A tiempo completoJob SummarySplunk is a leader in providing a safer and more resilient digital world. As a Manager, you will oversee the day-to-day leadership, mentoring, and guidance of our Rapid Response Team (RRT). The RRT is responsible for handling customer Incident and escalation requests. You will be responsible for ensuring that all requests are handled efficiently...
-
Rapid Response Team Manager
hace 2 meses
San José, San José, Costa Rica Splunk Inc A tiempo completoSplunk Inc. Seeks Experienced Manager for Rapid Response TeamSplunk Inc. is a leading provider of unified security and observability platforms. We are seeking an experienced Manager to lead our Rapid Response Team (RRT), responsible for handling customer incidents and escalations. The ideal candidate will have a strong background in technical support, cloud...
-
Technical Partner Manager, Latam
hace 2 semanas
San José, San José, Costa Rica Splunk A tiempo completoSplunk is a leading provider of unified security and observability platforms. We're seeking a highly motivated and results-driven individual to join our dynamic Sales Engineering team as a Technical Partner Manager, Latam. In this role, you'll be responsible for advocating for our channel partners, ensuring their aptitude meets the needs of available...
-
Customer Success Manager
hace 3 semanas
San José, San José, Costa Rica Splunk Inc A tiempo completoAbout Splunk IncSplunk Inc is a leading provider of unified security and observability platforms, empowering organizations to build a safer and more resilient digital world.Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our Customer Success & Experience (CSX) Team. As a key member of our team, you will be...
-
Technical Marketing Manager
hace 2 semanas
San José, San José, Costa Rica Splunk A tiempo completoSplunk is dedicated to building a safer and more resilient digital world. Our unified security and observability platform helps leading enterprises keep their digital systems secure and reliable.We're looking for a talented individual to create high-quality external facing technical content, such as solution briefs, whitepapers, and presentations, to...
-
Customer Success Manager
hace 4 días
San José, San José, Costa Rica Splunk Inc A tiempo completoSplunk Inc. is a leading provider of unified security and observability platforms. We are seeking a seasoned professional to join our Customer Success & Experience (CSX) Team as a Customer Success Manager. In this role, you will be responsible for building, delivering, and maintaining change management strategies across all our programs.Key...
-
Digital Marketing Manager, Global Paid Media Specialist
hace 2 semanas
San José, San José, Costa Rica Splunk A tiempo completoSplunk is a leading enterprise software company that aims to build a safer and more resilient digital world. As a Digital Marketing Manager, you will play a crucial role in supporting the development and execution of global paid media marketing programs across our organization.Key Responsibilities:• Partner with field marketing teams to understand their...
-
Digital Marketing Specialist
hace 3 días
San José, San José, Costa Rica Splunk A tiempo completoAbout the Role:Splunk is a leading provider of unified security and observability solutions. We're seeking a skilled Google Tag Manager Expert to drive the setup, governance, and optimization of our GTM instance. This role requires expertise in GTM configuration, administration, and troubleshooting, as well as a strong understanding of digital marketing and...
-
Google Tag Manager Consultant
hace 2 meses
San José, San José, Costa Rica Splunk Inc A tiempo completoAbout SplunkSplunk is dedicated to creating a safer and more resilient digital landscape. Our unified security and observability platform is trusted by leading enterprises to maintain the security and reliability of their digital systems. While our technology is highly regarded, it is our exceptional team that makes Splunk a remarkable place to work, earning...