Senior Problem Manager

hace 2 meses


San José, San José, Costa Rica Splunk A tiempo completo

Splunk is a leading provider of unified security and observability platforms. We're looking for a skilled Problem Manager to join our Global Incident and Escalation team.

Role Summary:

In this role, you will lead and remediate high-severity events with varying scope and impact. You will collaborate across functions and groups to drive the investigation and implement preventive measures.

This is a senior role that requires an individual who can take charge and lead a multi-disciplinary approach in problem management. You will analyze deep and find hidden opportunities to continuously improve our products and services for our customers.

Key Responsibilities:

  • Manage the life cycle of problems, including preventing incidents and analyzing Incident and Escalation data.
  • Identify issues and work across the company to solve problems through a robust Post Incident Review (PIR) program.
  • Collaborate with Incident Commanders and the wider incident response teams to identify improvement opportunities.
  • Conduct in-depth analysis of incidents and manage the complete implementation of root cause fixes.

Requirements:

  • BS/BA degree with 4 years related experience, or 6 years industry experience.
  • Advanced ITIL certification or industry certifications which can contribute to the experience requirement.
  • Demonstrated analytic capabilities and excellent communication skills.

About Splunk:

Splunk is an Equal Opportunity Employer. We believe creating a culture of belonging isn't just the right thing to do; it's also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive.


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