Senior Problem Manager

hace 2 semanas


San José, San José, Costa Rica Splunk A tiempo completo

Splunk is a leading provider of unified security and observability platforms. We're looking for a skilled Problem Manager to join our Global Incident and Escalation team.

Role Summary:

In this role, you will lead and remediate high-severity events with varying scope and impact. You will collaborate across functions and groups to drive the investigation and implement preventive measures.

This is a senior role that requires an individual who can take charge and lead a multi-disciplinary approach in problem management. You will analyze deep and find hidden opportunities to continuously improve our products and services for our customers.

Key Responsibilities:

  • Manage the life cycle of problems, including preventing incidents and analyzing Incident and Escalation data.
  • Identify issues and work across the company to solve problems through a robust Post Incident Review (PIR) program.
  • Collaborate with Incident Commanders and the wider incident response teams to identify improvement opportunities.
  • Conduct in-depth analysis of incidents and manage the complete implementation of root cause fixes.

Requirements:

  • BS/BA degree with 4 years related experience, or 6 years industry experience.
  • Advanced ITIL certification or industry certifications which can contribute to the experience requirement.
  • Demonstrated analytic capabilities and excellent communication skills.

About Splunk:

Splunk is an Equal Opportunity Employer. We believe creating a culture of belonging isn't just the right thing to do; it's also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive.


  • Problem Manager

    hace 2 semanas


    San José, San José, Costa Rica Equifax A tiempo completo

    Are you a skilled IT professional looking for a new challenge? At Equifax, we are seeking a talented Problem Manager to join our team. This key role will involve working closely with the Change Process Owner and other change managers to ensure teams are aligned with the global change process.Key Responsibilities:Partner with the Change Process Owner and...


  • San José, San José, Costa Rica Hewlett Packard A tiempo completo

    As a Senior Software Development Manager at Hewlett Packard, you will be responsible for driving the technical design and execution of software features, solutions, or products. You will serve as a bridge between cross-functional teams, including marketing, design, and R&D, refining requirements and distributing work into logical customer-valued...


  • San José, San José, Costa Rica Equifax A tiempo completo

    Embracing a culture of proactive problem-solving, Equifax seeks a skilled Problem Manager to oversee the research and analysis of incidents impacting our systems and services.**Key Responsibilities:**Manage and coordinate the investigation and resolution of complex problems, working closely with business partners, global incident managers, and global change...


  • San José, San José, Costa Rica Intelliswift Software, Inc. A tiempo completo

    Job Title: Senior Marketing Operations ManagerJob Description:We are seeking an experienced Senior Marketing Operations Manager to join our team at Intelliswift Software, Inc. as a Marketing Program Manager.Key Responsibilities:• Lead the development and implementation of comprehensive operational plans to manage complete project lifecycles for complex...


  • San José, San José, Costa Rica Mondelez International A tiempo completo

    **Job Summary**:We are seeking a highly skilled Senior Business Development Manager to join our team at Mondelez International. As a key member of our organization, you will be responsible for developing and implementing customer/channel investment strategies to drive growth and profitability.**Key Responsibilities**:Develop strategic business plans for key...

  • Senior Account Manager

    hace 2 meses


    San José, San José, Costa Rica TD SYNNEX A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Senior Account Manager to join our team at TD SYNNEX. As a key member of our sales team, you will be responsible for driving revenue growth and building strong relationships with our clients.Key ResponsibilitiesDevelop and execute strategic plans to drive revenue growth and expand our client...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Job Title: Senior Program Manager, Differentiated SupportAbout the Role:We are seeking a highly experienced Senior Program Manager to join our team at Amazon Support Services Costa Rica Srl - B20. As a Senior Program Manager, you will be responsible for leading and managing large-scale Continuous Improvement programs that impact our Associates and Selling...

  • Senior Audit Manager

    hace 2 semanas


    San José, San José, Costa Rica Intel A tiempo completo

    At Intel, we are seeking a highly skilled and motivated Senior Audit Manager to join our team. The Senior Audit Manager will be responsible for managing and overseeing all aspects of our audit operations, including planning, execution, and reporting of audit engagements. This role will also involve managing a team of 5 audit professionals, providing them...


  • San José, San José, Costa Rica Convera A tiempo completo

    **Job Summary**Convera is seeking a highly skilled Senior Compliance Operations Manager to join our team.This role will be responsible for ensuring Convera’s compliance with various Sanctions regulations and internal controls.**Key Responsibilities:**• Operations management of daily workflows and ensuring service level agreements (SLAs) are met.•...


  • San José, San José, Costa Rica Western Union A tiempo completo

    Senior Manager, Digital OperationsWestern Union is seeking a Senior Manager, Digital Operations to lead our teams across various locations. Key responsibilities include monitoring digital front-end assets to assess site health, using essential tools for monitoring, and running regular site scans and observability dashboards to identify issues.Key...

  • Senior Program Manager

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Program Manager RoleWe are seeking a highly skilled Program Manager to join our team at Amazon Business. As a Program Manager, you will be responsible for driving end-to-end delivery and communicating results to senior leadership. This role requires 3+ years of experience in program or project management, as well as 3+ years of working cross-functionally...

  • Senior Account Manager

    hace 2 semanas


    San José, San José, Costa Rica Softwareone A tiempo completo

    Job Function: Field SalesWe are seeking a highly skilled Senior Account Manager to join our team at SoftwareOne. As a key member of our sales team, you will be responsible for cultivating and nurturing deep client relationships while delivering the best of our software solutions.This role requires a strong understanding of client needs, challenges, and...


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    Job Title: Senior Account ManagerTD SYNNEX is seeking a highly skilled Senior Account Manager to join our team. As a Senior Account Manager, you will be responsible for managing daily contact with specific, identified accounts, driving revenues and margins to ensure organizational profitability through developing and executing strategic client-specific...


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    Job Title: Senior Account ManagerTD SYNNEX is seeking a highly skilled Senior Account Manager to join our team. As a Senior Account Manager, you will be responsible for managing daily contact with specific, identified accounts, driving revenues and margins to ensure organizational profitability through developing and executing strategic client-specific...


  • San José, San José, Costa Rica Gensigma Llc A tiempo completo

    Job Summary:At Gensigma Llc, we are seeking an accomplished Senior Accounting Manager to oversee all aspects of our financial operations.Key Responsibilities:Manage general ledger accounts and ensure accurate financial reporting.Reconcile bank statements and other financial documents.Prepare and analyze financial reports, including balance sheets and income...

  • Operational Manager

    hace 7 días


    San José, San José, Costa Rica Wns Global Services A tiempo completo

    WNS Global Services is seeking a highly skilled Operational Manager to lead our team of customer service agents. As a key member of our operations team, you will be responsible for organizing daily operations, monitoring team performance, and enhancing productivity. Key qualifications include C1 level English skills, practical experience in managing a team,...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job RequirementsAmazon Support Services Costa Rica Srl is seeking a highly skilled Senior Technical Operations Manager to join our team. The ideal candidate will have a bachelor's degree in Information/Systems Engineering, Computer Science, or a related field, and at least 2 years of experience as a Support Engineer, Web Developer/Consultant, or Software...


  • San José, San José, Costa Rica Varsity Tutors A tiempo completo

    About the Job:We are seeking an experienced Senior Engineering Manager to lead our AI/ML engineering team. In this role, you will be responsible for managing the operation and innovation of our technology platform, partnering with product and staff engineers to define and drive architecture and technology adoption, and continuously improving platform...


  • San José, San José, Costa Rica World Business Lenders, Llc A tiempo completo

    **Key Responsibilities**:As a Senior Web Development Manager at World Business Lenders, Llc, you will be responsible for leading a team of developers in the design, development, and maintenance of the Thunderbird platform. This includes overseeing the website's backend development, focusing on PHP, and managing HubSpot connectivity on the frontend....


  • San José, San José, Costa Rica World Business Lenders, Llc A tiempo completo

    World Business Lenders, LLC, a cutting-edge startup, is seeking a highly skilled Senior Web Development Manager to lead its team in designing, developing, and maintaining its innovative financial platform. The ideal candidate will have a strong background in PHP development and experience in managing cross-functional teams.About the Job:Key...