Problem Resolution Specialist

At Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a leading technology company, we're constantly innovating to provide seamless support experiences for our customers.The Customer Service & Support (CSS) organization is a key part of this mission, building trust and confidence through delivering...

Smartsheet seeks a highly skilled Customer Escalations Resolution Specialist to join their Technical Support team. This role is critical in ensuring that escalations are properly assessed, monitored, and resolved.This position requires a strong analytical mindset, excellent problem-solving skills, and the ability to work independently or collaboratively in a...

Smith+Nephew is a leading medical technology company that designs and manufactures innovative solutions to improve patient outcomes. We are committed to creating the greatest good for society, and our strongest investments are in our people and the patients we serve.About the RoleWe are seeking a Senior Dispute Resolution Specialist to join our team. This...

We are seeking a highly skilled Senior Asset Resolution Specialist to join our World Business Lenders, LLC team. This is an exciting opportunity to work in a fast-paced environment where you will be responsible for maintaining accurate details of REO properties.Key Responsibilities:Maintain and update records of REO properties, including property conditions,...

At TreviPay, we're dedicated to making B2B payments easier, faster, and smarter. As an Arbitration Resolution Specialist, you'll play a crucial role in ensuring our customers receive the best possible experience.Key Responsibilities:Exemplify TreviPay's Mission and ValuesMeet or exceed department metrics, program Service Level Agreements (SLA) and department...

As a Payments Resolution Specialist with Convera, you will be responsible for facilitating the effective identification and resolution of customer and banking partner inquiries to payment transactions in our Santa Ana office. The role involves building and maintaining relationships with key internal and external stakeholders to ensure SLAs and KPIs are...

**Job Summary**:The Escalations Manager role is a critical position within TD SYNNEX that requires strategic, high-visibility leadership to manage customer issues that jeopardize business relationships and sales opportunities with key customers. **Key Responsibilities**:Provide high-level escalation management for customer issues that require executive...

World Business Lenders (WBL) is a U.S.-based company with a 100% remote workforce, providing general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium-sized businesses throughout the United States.This is a remote Contract/Consultant position with working hours typically between...

About the Role:Convera is seeking a highly skilled Global Payment Resolution Specialist to join our team. As a key member of our payments team, you will play a critical role in facilitating the effective identification and resolution of customer and banking partner inquiries to payment transactions.Responsibilities:Identify Time/Rate critical...

As a Global Payments Resolution Specialist with Convera, you will be responsible for identifying and resolving customer and banking partner inquiries related to payment transactions. This role involves building and maintaining relationships with key internal and external stakeholders to ensure SLAs and KPIs are met, and investigative duties are managed and...

Smartsheet seeks an experienced Escalation Analyst to join its Technical Support team, responsible for assessing and monitoring customer escalations. This critical role ensures escalations are routed correctly and cataloged for leadership.This position focuses on identifying root causes of escalations to provide insights and opportunities for product and...

Dentons, a leading global law firm, is seeking an experienced Global Conflicts Resolution Specialist to join our team. This exciting opportunity offers the chance to work with a talented group of professionals who share your passion for delivering exceptional results.About Us:We are a forward-thinking organization that values innovation and collaboration....

About the RoleAs a member of the Amazon Support Services Costa Rica Srl team, you will play a critical role in ensuring the success of our customers by providing exceptional service and support.Key ResponsibilitiesProvide prompt and efficient service to Amazon Sellers and Merchants, escalating issues as necessary.Execute operational processes to achieve the...

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...

At Tek Experts, we're seeking a skilled Technical Support Specialist to join our Critical Situation Management & Escalation Team (CMET). As a key member of our team, you'll play a vital role in delivering exceptional customer service and support to our premier enterprise clients.Key Responsibilities:Provide timely and effective communication to customers...

At Tek Experts, we're looking for a skilled Sales Support Specialist to join our team. As a Sales Support Specialist, you'll play a critical role in delivering world-class management of client requests and critical escalations. Your primary responsibility will be to quickly solve issues that affect business, earning our customers' and partners' trust to...

At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...

As a Digital Payments Resolution Expert at Convera, you will play a vital role in ensuring seamless payment transactions between customers and banking partners. Based in the heart of Santa Ana, this position requires effective communication, negotiation, and problem-solving skills to resolve complex payment issues.Responsibilities include:Identifying time-...

**About WNS Global Services**We are a global Business Process Management (BPM) leader, offering business value to 400+ clients worldwide by combining operational excellence with deep domain expertise in key industry verticals.Our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is...

Company OverviewAmazon Support Services Costa Rica SRL is a leading provider of back-office support services, dedicated to delivering exceptional customer experiences. With a strong presence in Costa Rica, we offer a dynamic and challenging work environment for talented professionals.About the RoleWe are seeking a highly skilled Chargeback Dispute Resolution...