Digital Payments Resolution Expert

hace 2 semanas


San José, San José, Costa Rica Convera A tiempo completo

As a Digital Payments Resolution Expert at Convera, you will play a vital role in ensuring seamless payment transactions between customers and banking partners. Based in the heart of Santa Ana, this position requires effective communication, negotiation, and problem-solving skills to resolve complex payment issues.

Responsibilities include:

  • Identifying time- and rate-critical buybacks and reissues to minimize potential losses
  • Verifying accurate accounting proof before processing repurchase requests
  • Serving as a liaison between banking partners and internal customers, facilitating smooth communication and resolution
  • Initiating bank messages to resolve payment breaks and navigate correspondent bank networks
  • Utilizing computerized data entry systems with advanced reading and interpretation skills
  • Possessing strong numerical abilities, knowledge of local and international payment methods, and FX markets
  • Updating process documents and Standard Work Sheets with high accuracy and attention to detail
  • Demonstrating self-motivation, professional phone manner, and excellent written and verbal communication skills

About Convera:

We are the largest non-bank B2B cross-border payments company, leveraging decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers worldwide. With over 30,000 customers ranging from small businesses to enterprises, we are committed to providing innovative payment services that meet their evolving needs.

Compensation:

The estimated annual salary for this role is around $65,000-$85,000, depending on experience and qualifications. We offer a competitive compensation package, including benefits, bonuses, and opportunities for growth and development within the company.



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