Global Payments Expert

hace 5 días


San José, San José, Costa Rica Convera A tiempo completo

We are seeking a highly skilled Global Payments Expert to join our team at Convera. This exciting role will involve working closely with clients across the globe, utilizing business and product knowledge to identify opportunities for growth and revenue increase.

The ideal candidate will possess excellent written and verbal communication skills in both English and French, as well as proficiency in navigating computerized data entry systems and office productivity tools like MS Office, Outlook, Excel, and Salesforce.

Key Responsibilities:

  • Facilitate positive client journeys through efficient handling of pre-transaction queries
  • Resolve multi-channel client transaction queries, escalating to Sales teams when necessary
  • Identify opportunities to refer clients to Sales teams, increasing revenue and meeting additional client needs
  • Support clients in utilizing digital platforms, demonstrating online tool functionality and explaining benefits

Salary: $65,000 per annum (base salary), plus an annual bonus based on performance

Benefits:

  • Market-competitive salary
  • Annual bonus (based on role level)
  • Great career growth and development opportunities in a global organization
  • Generous insurance (health, disability, life)
  • Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
  • Paid volunteering opportunities (5 days per year)
  • Hybrid mode, 2 days at the office

Job Type: Full-time

Location: Remote/Onsite

About Convera:

Convera is the largest non-bank B2B cross-border payments company in the world, leveraging decades of industry expertise and technology-led payment solutions to deliver smarter money movements to customers worldwide. We serve over 30,000 customers globally, ranging from small businesses to enterprises and financial institutions.

Career Growth Opportunities:

  • Opportunities to grow within a global organization
  • Training and development programs to enhance skills and knowledge

Work Environment:

  • Dynamic and innovative work environment
  • Collaborative team-oriented culture
  • Diversity and inclusion values


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