Trevipay Payments Specialist
hace 3 semanas
We are seeking a skilled and motivated Customer Support Representative to join our team at Trevipay. As a Payments Specialist, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.
About Us:
Trevipay is a leading global B2B payments and invoicing network, dedicated to helping businesses grow by making payments easier, faster, and smarter. With over 40 years of experience serving leaders in manufacturing, retail, and transportation, we have established ourselves as a trusted partner for companies looking to expand their market reach and automate accounts receivables.
What We Offer:
In this role, you can expect a competitive salary range of $55,000 - $65,000 per year, depending on your location and experience. Additionally, you will enjoy a comprehensive benefits package, flexible remote work options, and the opportunity to work with a talented team invested in your success and growth. Our company culture values creativity, positivity, and diversity, making us an ideal place for motivated professionals to thrive.
Key Responsibilities:
The successful candidate will be responsible for:
- Providing timely and accurate responses to common questions and issues, escalating complex cases when necessary
- De-escalating challenging customer situations and promoting a positive attitude
- Collaborating with internal teams to improve processes and procedures
- Engaging with customers to address issues and provide exceptional support
Required Skills and Qualifications:
To be successful in this role, you will need:
- A minimum of two years of customer support experience with heavy inbound call volume
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office, particularly Outlook, Word, and Excel
Core Competencies:
We value employees who demonstrate the following core competencies:
- Demonstrate professionalism and accountability
- Active listening and empathy
- Authenticity and confidence
- Flexibility and adaptability
- Resourcefulness and a positive attitude
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