Customer Support Representative for Global Payments

hace 1 día


San José, San José, Costa Rica Trevipay A tiempo completo

Company Overview

TreviPay is a leader in B2B payments, facilitating $6 billion in transactions annually across 27 countries and 18 currencies. Our innovative technology, service expertise, and working capital solutions empower clients to grow their businesses.

Salary & Benefits

We offer a competitive salary, ranging from $50,000 to $70,000 per year, depending on experience. Enjoy a casual work environment, flexible schedule, and employee referral program.

Job Description

As a Customer Support Representative, you will be the primary point of contact for clients, merchants, and customers. Your responsibilities will include:

  • Providing timely, accurate, and comprehensive responses to common questions and issues
  • Establishing and maintaining relationships with clients and customers through effective communication
  • Illustrating initiative by proactively contacting customers and merchants to address issues
  • De-escalating challenging situations and providing exceptional customer support

Required Skills & Qualifications

To succeed in this role, you will need:

  • High School diploma or GED
  • Minimum two years of customer support experience with heavy inbound call volume
  • Excellent listening skills and ability to manage challenging customer situations
  • Proficient with Outlook, Word, and Excel
  • Strong ability to work in a team and independent environment

Why Choose TreviPay?

We believe in empowering our team members to be creative, saying yes to unique challenges, and prioritizing work-life balance. Join us in making a difference in our customers' lives.



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