Global Payments Specialist

hace 2 meses


San José, San José, Costa Rica Convera A tiempo completo

Salary: The estimated monthly gross salary for this role is approximately $85,000 - 110,000 USD.

About the Role:

We are seeking a skilled Global Payments Specialist to join our team at Convera. Based in Santa Ana, this role will involve facilitating effective identification and resolution of customer and banking partner inquiries to payment transactions. As a key member of our team, you will build relationships with stakeholders to ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met, and investigative duties are managed and resolved in accordance with client expectations.

Responsibilities:

  • Identify Time/Rate critical buybacks/reissues and take immediate action to limit potential loss to Convera or the customer.
  • Evaluate appropriate accounting proof before taking any repurchase request action.
  • Serve as a liaison between our banking partners and internal customers.
  • Determine and initiate the proper bank message to resolve payment breaks, including Amendments, Recalls, Tracers, Bank Charges Inquiry, and Compliance inquiries.
  • Maintain frequent communication with the correspondent bank network to help resolve payment investigations.
  • Navigate a computerized data entry system and possess good knowledge of internal systems.
  • Exhibit advanced ability to read and interpret bank messages.
  • Show good numerical ability.
  • Display good knowledge of local and international payment methods.
  • Exhibit good knowledge of FX markets and commercial awareness.
  • Able to update process documents and Standard Work Sheets.
  • Demonstrate high degree of accuracy and attention to detail.
  • Show high degree of self-motivation.
  • Present professional telephone manner with an ability to develop rapport with banking partners and internal stakeholders.
  • Exhibit excellent written and verbal communication skills in English.

About Convera:

Convera is the largest non-bank B2B cross-border payments company in the world. We leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Our teams care deeply about the value we bring to our customers, making Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

Why Join Us:

  • Market competitive monthly gross salary.
  • Opportunity to earn an annual bonus based on performance.
  • Growth opportunities within a global organization.
  • Generous insurance coverage.
  • Flexible hybrid work arrangement.
  • Paid holidays and leave policies.
  • Paid volunteering opportunities.


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