Global Payments Resolution Specialist

hace 5 días


San José, San José, Costa Rica Convera A tiempo completo

As a key member of Convera's global team, you will be responsible for delivering exceptional customer service and ensuring the smooth resolution of payment transactions. This role requires strong communication skills, attention to detail, and the ability to build relationships with internal and external stakeholders.

Key Responsibilities:

  • Identify and resolve payment issues in a timely and efficient manner
  • Communicate effectively with customers, banking partners, and internal teams
  • Manage and maintain accurate records and documentation
  • Collaborate with cross-functional teams to achieve business objectives
  • Stay up-to-date with industry developments and regulatory requirements

About the Role:

This is an exciting opportunity to join Convera's growing team of experts in cross-border payments. As a Global Payments Resolution Specialist, you will play a critical role in delivering high-quality service to our customers and contributing to the company's continued success.

About Convera:

Convera is the largest non-bank B2B cross-border payments company in the world. We leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers. Our teams care deeply about the value we bring to our customers, making Convera a rewarding place to work.

We offer a competitive compensation package, including:

  • A base salary of approximately $65,000 per year
  • An annual bonus potential of up to 20% of base salary
  • Ongoing training and development opportunities
  • A comprehensive benefits package
  • The opportunity to work in a dynamic and growing organization


  • San José, San José, Costa Rica Convera A tiempo completo

    As a Payments Resolution Specialist with Convera, you will be responsible for facilitating the effective identification and resolution of customer and banking partner inquiries to payment transactions in our Santa Ana office. The role involves building and maintaining relationships with key internal and external stakeholders to ensure SLAs and KPIs are...


  • San José, San José, Costa Rica Convera A tiempo completo

    Salary: The estimated monthly gross salary for this role is approximately $85,000 - 110,000 USD.About the Role:We are seeking a skilled Global Payments Specialist to join our team at Convera. Based in Santa Ana, this role will involve facilitating effective identification and resolution of customer and banking partner inquiries to payment transactions. As a...


  • San José, San José, Costa Rica Convera A tiempo completo

    About the Role:Convera is seeking a highly skilled Global Payment Resolution Specialist to join our team. As a key member of our payments team, you will play a critical role in facilitating the effective identification and resolution of customer and banking partner inquiries to payment transactions.Responsibilities:Identify Time/Rate critical...


  • San José, San José, Costa Rica Convera A tiempo completo

    As a Digital Payments Resolution Expert at Convera, you will play a vital role in ensuring seamless payment transactions between customers and banking partners. Based in the heart of Santa Ana, this position requires effective communication, negotiation, and problem-solving skills to resolve complex payment issues.Responsibilities include:Identifying time-...


  • San José, San José, Costa Rica World Business Lenders, Llc A tiempo completo

    We are seeking a highly skilled Senior Asset Resolution Specialist to join our World Business Lenders, LLC team. This is an exciting opportunity to work in a fast-paced environment where you will be responsible for maintaining accurate details of REO properties.Key Responsibilities:Maintain and update records of REO properties, including property conditions,...


  • San José, San José, Costa Rica Western Union A tiempo completo

    Job OverviewWe are seeking a skilled Global Financial Dispute Resolution Specialist to join our team at Western Union. This role plays a crucial part in managing the cards domestic recovery process from end-to-end, ensuring day-to-day operations and processes run smoothly.Key Responsibilities:Research credit card chargeback disputes for unpaid transactions...


  • San José, San José, Costa Rica Smith+Nephew A tiempo completo

    Complaint Resolution SpecialistJoin Smith+Nephew, a pioneering medical technology company, as a Global Complaints Analyst. In this role, you will play a critical part in ensuring customer satisfaction and product quality.About UsAt Smith+Nephew, we are dedicated to creating innovative solutions that improve people's lives. Our mission is to provide...


  • San José, San José, Costa Rica Convera A tiempo completo

    At Convera, we are committed to making money move easy for our customers. As a Payment Processing Associate, you will play a critical role in ensuring the smooth processing of incoming and outgoing payments from business clients.We are the largest non-bank B2B cross-border payments company in the world, serving more than 30,000 customers globally. In this...


  • San José, San José, Costa Rica Trevipay A tiempo completo

    Job Summary:We are seeking a skilled and motivated Customer Support Representative to join our team at Trevipay. As a Payments Specialist, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.About Us:Trevipay is a leading global B2B payments and invoicing network,...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    At Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a leading technology company, we're constantly innovating to provide seamless support experiences for our customers.The Customer Service & Support (CSS) organization is a key part of this mission, building trust and confidence through delivering...

  • Global Payments Expert

    hace 3 semanas


    San José, San José, Costa Rica Convera A tiempo completo

    We are seeking a highly skilled Global Payments Expert to join our team at Convera. This exciting role will involve working closely with clients across the globe, utilizing business and product knowledge to identify opportunities for growth and revenue increase.The ideal candidate will possess excellent written and verbal communication skills in both English...


  • San José, San José, Costa Rica Td Synnex A tiempo completo

    **Job Overview**:The Senior Escalation Resolution Specialist is a strategic, high-visibility role that provides the highest level of escalation management for customer issues jeopardizing the TD SYNNEX business relationship and/or sales opportunities with key customers. These issues typically have executive transparency and involve challenges spanning...

  • Associate, Payments

    hace 2 meses


    San José, San José, Costa Rica Western Union A tiempo completo

    **Unlock Your Potential in Digital Payments**At Western Union, we're transforming lives and communities by making financial services accessible to humans everywhere. As a Payments Associate, you'll join our WU Digital Payments team and be responsible for analyzing the performance of various products to improve the functionality of bank transfers and...


  • San José, San José, Costa Rica World Vision International A tiempo completo

    About UsWith over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and achieve fullness of life. We help children from all backgrounds, even in the most challenging places, inspired by our Christian faith.Job SummaryWe are seeking a skilled Global HR Support Specialist to join our team. The successful candidate...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    About UsPfizer is a global leader in the pharmaceutical industry, committed to delivering innovative treatments and improving patient outcomes.We are seeking a highly skilled International Payments Compliance Specialist to join our team in Costa Rica.About the RoleThis exciting opportunity will see you play a critical role in ensuring compliance with...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    About UsWNS Global Services is a leading provider of Business Process Management (BPM) solutions. Our mission is to enable clients to outperform through our passion for service and innovation.Our ValuesWe are guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence. These values form the foundation of our...


  • San José, San José, Costa Rica Smith+Nephew A tiempo completo

    About the RoleWe are seeking a highly skilled Dispute Resolution Specialist to join our team. As a key member of our organization, you will play a crucial role in ensuring that invoice disputes are handled efficiently and effectively.


  • San José, San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARYThe role of Global Meetings Compliance Specialist is responsible for ensuring the quality and compliance of meetings and events transactions within the Latin America region. The successful candidate will process MAPP transactions, monitor Meeting Planning Agencies, and ensure compliance with MAPP policy, Country Annex, and Country Profile.KEY...


  • San José, San José, Costa Rica Smith+Nephew A tiempo completo

    Unlock your potential with a career at Smith+Nephew, where innovation meets compassion. At the forefront of medical technology, we strive to empower lives worldwide.Job Overview: As a Complaints Resolution Specialist, you will be the cornerstone of our customer-centric approach, ensuring seamless communication and resolution of product concerns.About the...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    At WNS Global Services, we are a global Business Process Management (BPM) leader, serving 400+ clients worldwide. Our mission is to enable clients to outperform with our passion for service and innovation.We promise our employees a structured career path, professional development, and role clarity through our 5 people promises. Our CIRCLE of values includes...