Global Client Experience Specialist

hace 1 semana


San José, San José, Costa Rica Convera A tiempo completo

We are seeking an experienced Global Client Experience Specialist to join our team at Convera. The ideal candidate will have a strong background in client-facing roles, with excellent communication and problem-solving skills.

Job Summary:

The Global Client Experience Specialist is responsible for delivering exceptional customer service to clients across the globe. This involves handling client queries, resolving issues, and providing solutions that meet their needs. The successful candidate will be able to work independently and as part of a team to achieve business objectives.

Key Responsibilities:

  • Handle client inquiries and resolve issues in a timely and professional manner
  • Collaborate with internal teams to provide seamless support to clients
  • Develop and maintain relationships with key clients to identify opportunities for growth and improvement
  • Stay up-to-date with industry trends and best practices to ensure continued excellence in client experience

About Convera:

Convera is the largest non-bank B2B cross-border payments company in the world. We leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers. Our vision is to empower businesses to capture more value with every transaction.

What You'll Need:

  • A minimum of 1-2 years' experience in a client-facing role
  • Excellent communication, problem-solving, and interpersonal skills
  • A high school diploma or equivalent qualification
  • Familiarity with office productivity tools such as MS Office and Excel

Estimated Salary Range: $60,000 - $80,000 per year

Why Join Us:

At Convera, we offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional client experiences, and we're committed to helping our employees reach their full potential.



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