Client Relationship Specialist
hace 1 mes
We are seeking a skilled Client Relationship Specialist to join our team. As a key member of our client-facing support team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective query resolution and referrals.
Key Responsibilities:
- Resolve client queries efficiently and effectively, providing timely and accurate responses to ensure high levels of customer satisfaction.
- Utilize in-depth knowledge of business solutions and products to identify opportunities for referral to sales teams, driving additional revenue and improving client outcomes.
- Maintain accurate records in Salesforce and adhere to established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Deliver high-quality, consistent interactions with clients, handling contacts with a professional demeanor and proactive approach.
About Convera
Convera is a leading non-bank B2B cross-border payments company, leveraging decades of industry expertise and technology-led payment solutions to deliver smarter money movements to customers worldwide. Our global organization serves over 30,000 clients, ranging from small businesses to enterprise treasurers, financial institutions, and NGOs.
Our Culture
We value diversity, inclusivity, and collaboration at Convera. Our teams care deeply about the value we bring to our customers, making Convera a rewarding place to work. We offer an exciting opportunity for growth-minded individuals to join our innovative environment and contribute to shaping the future of business-to-business payments.
What We Offer
We provide a competitive package, including:
- A market-competitive monthly gross salary of approximately $55,000-$65,000 based on location and experience.
- An annual bonus opportunity tied to individual performance.
- Growth and development opportunities within a global organization.
- Generous insurance coverage, including health, disability, and life insurance.
- Paid holidays, time-off policies, and leave for life events.
- Five paid volunteering days per year.
- A hybrid work arrangement with two days at the office, Tuesday-Thursday, followed by a shift schedule of 1:30-8:30pm Sunday to Thursday after the first month.
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