Customer Experience Specialist
hace 2 meses
About the Role - Customer Experience:
The Amazon Support Services Costa Rica Srl - B20 Team is seeking a Customer Experience Specialist to help shape and execute a plan for onboarding new vendors at our 1P division in Amazon Mexico. This role will provide professional support to vendors in operational aspects of their business, conduct root cause analysis of issues, and identify opportunities to impact vendor progress.
Key Responsibilities:
- Identify relevant points of contact for approved brands to present the program to become a 1P vendor at Amazon.
- Present vendors with conditions for commercial relationship operation, following Amazon Mexico guidelines.
- Address inquiries and technical issues during onboarding, including brand registry, catalog creation, and invoicing management.
- Add ASINs identified as HS to vendor catalogs to meet annual goal.
- Inform vendors of Amazon Mexico's complementary programs and services for optimal operation, including S&S, B2R, AB, etc.
Requirements:
This role requires experience analyzing key open issues and resolution metrics for managed accounts, as well as experience in relationship management within technology, start-ups, or SaaS Platforms. The ideal candidate will have a strong understanding of Amazon's operations and be able to communicate effectively with vendors.
Benefits:
The Amazon Support Services Costa Rica Srl - B20 Team offers a dynamic work environment that encourages collaboration and growth. Our team is committed to supporting each other's success and providing opportunities for professional development. Additionally, we offer competitive compensation and benefits, including an estimated salary range of $60,000-$80,000 per year, based on location and experience.
-
Customer Experience Specialist
hace 2 meses
San José, San José, Costa Rica Travelopia A tiempo completoJob OverviewWe are seeking a skilled Customer Experience Specialist to join our team at Travelopia. This is an exciting opportunity to work in a dynamic environment and directly impact customer satisfaction.
-
Customer Experience Specialist
hace 3 semanas
San José, San José, Costa Rica Cognizant Technology Solutions A tiempo completoJob SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team at Cognizant Technology Solutions. As a key member of our organization, you will be responsible for delivering exceptional customer experiences through efficient transaction processing, effective communication, and problem-solving.
-
Customer Experience Specialist
hace 2 meses
San José, San José, Costa Rica Nearlinx A tiempo completo**About the Role**As a Customer Experience Specialist at Nearlinx, you will be responsible for building strong relationships with internal employees, vendors, and partners to drive customer satisfaction.**Key Responsibilities**Take ownership of customer orders and work directly with the customer, partner, salesperson, and vendors to ensure a smooth...
-
Customer Experience Specialist
hace 2 semanas
San José, San José, Costa Rica Hr Strategic Solutions A tiempo completoAbout the RoleWe are seeking a Customer Experience Specialist to join our team at Hr Strategic Solutions. This is a full-time opportunity that offers a competitive salary and benefits package.Key ResponsibilitiesAssist customers with account-related inquiries, troubleshooting, and problem resolution.Provide personalized support to ensure customer...
-
Customer Experience Specialist
hace 3 semanas
San José, San José, Costa Rica Tcs Expeditions A tiempo completoJob OverviewWe are seeking a highly skilled Customer Experience Specialist to join our team at Tcs Expeditions. As a key member of our Guest Services department, you will play a crucial role in delivering exceptional customer experiences for our clients.About the Role:You will be responsible for handling all guest-related elements of multiple trips,...
-
Senior Customer Experience Specialist
hace 1 mes
San José, San José, Costa Rica Encora A tiempo completoWe are seeking a highly motivated and organized professional to provide exceptional customer service as a Senior Customer Experience Specialist. This role is responsible for responding to customer inquiries, resolving issues, and delivering outstanding service in a fast-paced environment.Key Responsibilities:Responding to customer inquiries via various...
-
Customer Experience Specialist
hace 2 días
San José, San José, Costa Rica Nearlinx A tiempo completoAbout the RoleWe are seeking a highly motivated Customer Experience Specialist - Telecom to join our team at Nearlinx. This is a full-time position offering a competitive salary of $62,000 - $63,500 per month.Key ResponsibilitiesIn this role, you will build strong relationships with internal employees, vendors, and partners to ensure seamless customer orders...
-
Customer Experience and Support Solutions Specialist
hace 2 semanas
San José, San José, Costa Rica Microsoft Corporation A tiempo completoUnlock the potential of customer support with Microsoft Corporation.Job OverviewWe are seeking a highly skilled Customer Experience and Support Solutions Specialist to join our team. In this role, you will play a critical part in delivering exceptional customer experiences by providing timely technical expertise to address business-critical challenges and...
-
Customer Experience Director
hace 1 semana
San José, San José, Costa Rica The Moorings A tiempo completoAbout The MooringsThe Moorings is part of the Travelopia group, a leading specialist travel company providing unique experiences worldwide. Our diverse range includes adventure travel, safaris, private jet expeditions, and luxury holidays.We are excited to offer an exceptional opportunity as a Customer Experience Director at The Moorings in Costa Rica. This...
-
Customer Experience Specialists
hace 1 semana
San José, San José, Costa Rica Support Services Group A tiempo completoWe are seeking highly skilled Customer Experience Specialists to join our team in San Jose, Costa Rica. This role involves driving customer satisfaction by providing top-notch support and leveraging extensive product knowledge.About the Role:As a Customer Experience Specialist, you will be responsible for:Providing exceptional customer service through timely...
-
Customer Experience Specialist
hace 7 días
San José, San José, Costa Rica Microsoft A tiempo completoMicrosoft's Customer Experience & Success (CE&S) organization is a global powerhouse, comprising over 18,000 employees worldwide. This team is responsible for designing and implementing Microsoft's end-to-end customer experience.As a key member of the Customer Service & Support (CSS) organization, you will play a crucial role in building trust and confidence...
-
Gerente de Desarrollo de Negocios en Latinoamérica
hace 1 semana
San José, San José, Costa Rica Imagineer Customer Experience A tiempo completo¡Oportunidad de crecimiento para profesionales ambiciosos!Cómo nos destacamos:- Equipo de consultores altamente motivados y analíticos.- Orientado a objetivos de venta, crecimiento de mercado y estrategias de penetración en las cuentas.Nuestro equipo busca a:- Un gerente de desarrollo de negocios experimentado con habilidades sólidas en ventas y...
-
Visual Experience Specialist
hace 2 semanas
San José, San José, Costa Rica Crg Solutions A tiempo completoJob Title: Visual Experience SpecialistCrg Solutions is seeking an experienced Visual Experience Specialist to join our team. As a key member of our product development team, you will be responsible for creating intuitive and visually appealing design solutions that enhance user satisfaction.About the Role:Create workflows and interactive prototypes to get...
-
Customer Experience Specialist
hace 2 meses
San José, San José, Costa Rica Infotree Global Solutions A tiempo completoInfotree Global Solutions is a dynamic organization that values exceptional customer experiences. We are seeking a skilled Frontline Client Support Associate to join our team.This role is an exciting opportunity for individuals who thrive in fast-paced environments and are passionate about delivering outstanding customer service. As a Frontline Client...
-
Customer Experience Specialist
hace 2 meses
San José, San José, Costa Rica Clearsource A tiempo completoAbout ClearSourceClearSource is a people-driven company that excels at delivering exceptional customer experiences every day. Our Core Values - Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy - define our DNA and make us a great company to work for.We support all our people in helping them realize their greatest...
-
Digital Customer Experience Specialist
hace 2 meses
San José, San José, Costa Rica Emerson A tiempo completoThe Digital Customer Experience Specialist will play a key role in overseeing and coordinating projects that support the Emerson Automation Solutions, Actuation Technologies Business Unit.This role will be responsible for contributing to project planning, preparing and maintaining documentation, monitoring project activities, and evaluating the overall...
-
San José, San José, Costa Rica Teleperformance A tiempo completoJob DescriptionThe Customer Experience Specialist plays a crucial role in delivering exceptional customer support for the Insulet OmniPod System. This position requires a high level of technical knowledge and excellent communication skills to resolve customer inquiries efficiently.Key ResponsibilitiesProvide timely and effective support to customers via...
-
Customer Engagement Specialist
hace 1 mes
San José, San José, Costa Rica Djing A tiempo completo**Company Overview:** At Djing, we're a forward-thinking organization dedicated to innovative solutions. We're currently seeking a highly skilled Customer Engagement Specialist to join our team.**Salary:** The annual salary for this role is approximately $37,012.50 CAD.**Job Description:** As a Customer Engagement Specialist, you will play a key role in...
-
Global Customer Experience Specialist
hace 2 semanas
San José, San José, Costa Rica Microsoft A tiempo completoMicrosoft is committed to empowering every person and organization on the planet to achieve more.The Microsoft Customer Experience & Success (CE&S) organization is responsible for delivering a seamless support experience, building trust and confidence for every person and organization. Our team helps customers and partners resolve their issues quickly,...
-
Customer Success Specialist
hace 2 meses
San José, San José, Costa Rica Stage 4 Solutions Inc A tiempo completo**Customer Success Specialist Role at Stage 4 Solutions Inc**We are seeking a skilled Customer Success Specialist to join our team at Stage 4 Solutions Inc. This position will focus on ensuring customer success by enhancing the customer lifecycle journey, driving adoption of our technology, managing support escalations and renewals.This is a 6-month contract...