Senior Customer Experience Specialist

hace 2 semanas


San José, San José, Costa Rica Encora A tiempo completo

We are seeking a highly motivated and organized professional to provide exceptional customer service as a Senior Customer Experience Specialist. This role is responsible for responding to customer inquiries, resolving issues, and delivering outstanding service in a fast-paced environment.

Key Responsibilities:
  • Responding to customer inquiries via various communication channels
  • Resolving customer complaints and issues in a professional and timely manner
  • Providing exceptional customer service and ensuring customer satisfaction
  • Collaborating with colleagues to achieve team goals
  • Maintaining accurate records and reports

The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to work effectively in a team environment. The successful candidate will have the opportunity to work with a dynamic team, develop new skills, and advance their career. We offer a competitive salary of $50,000 - $65,000 per year, comprehensive benefits, and opportunities for growth and development.

Requirements:
  • Bachelor's degree or equivalent experience
  • Minimum 6 months of customer service experience
  • Strong problem-solving, time management, and communication skills

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, please submit your application.



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