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Senior Customer Experience Specialist

hace 1 mes

San José, San José, Costa Rica Ibm Careers A tiempo completo

Company Overview:

Ibm Careers is a leading technology company dedicated to delivering innovative solutions to our customers.

Salary:

We offer a competitive salary range of $120,000 - $180,000 per year, depending on location and experience.

Job Description:

As a Senior Customer Experience Specialist, you will play a critical role in ensuring our customers have a best-in-class experience with our products and services.

You will be responsible for handling customer issues, escalating as necessary, and working with the broader engineering team to deliver critical functionality.

Your primary focus will be on diagnosing and resolving issues encountered by our customers, providing education and guidance on configuring and working with IBM StreamSets products.

Required Skills and Qualifications:

  • Excellent problem-solving skills
  • Able to wear many hats and learn new technologies quickly
  • Pragmatic and methodical approach to work
  • Strong communication and collaboration skills
  • Ability to work effectively in a team environment

Benefits:

We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

Others:

This role requires participating in an on-call support rotation, which necessitates working weekends on a shared and recurring basis with the team.