Office Experience Senior Specialist

hace 4 semanas


San José, San José, Costa Rica Boston Consulting Group A tiempo completo

**ROLE SUMMARY**:

We are seeking an exceptional Senior Specialist to join our Office Experience team in Costa Rica. As a key member of the team, you will be responsible for coordinating, implementing, and contributing to a variety of operational and people-based initiatives in support of the Nexus Costa Rica office.

**KEY RESPONSIBILITIES**:

  • Collaborate with the Office Experience Team to ensure the smooth day-to-day operation and consistently high level of customer experience and support services for the office.
  • Develop, implement, and project manage initiatives that improve the office experience for all staff, working closely with the Office Experience Manager.
  • Analyze data to determine trends and potential areas for improvement to inform recommendations to the Office Experience Manager.
  • Drive content creation for internal staff communication and distribution, ensuring information is accurate, current, and aligned with BCG regional and global guidance.
  • Coordinate in-office and offsite meetings, collaborating with the OE Team to ensure a high level of customer service and seamless logistical support.
  • Manage Digital Tools for the team, such as Sharepoint sites and Slack workspaces.
  • Provide backup to the other members of the Office Experience Team as necessary.

**REQUIREMENTS**:

  • Bachelor's degree with a minimum of 2 years' experience in a fast-paced environment, ideally within a professional services context.
  • Strong service orientation and hospitality mindset, sensitivity to responding to customer needs.
  • Strong attention to detail and accuracy, particularly when under pressure.
  • Excellent communication, analytical, and stakeholder engagement skills.
  • An 'up for anything' attitude and willingness to go above and beyond what is written in this job description.
  • High degree of integrity, a positive attitude, and the ability to maintain absolute confidentiality.

**YOU'LL WORK WITH**:

Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.



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