Digital Customer Experience Specialist

hace 5 días


San José, San José, Costa Rica Emerson A tiempo completo

The Digital Customer Experience Specialist will play a key role in overseeing and coordinating projects that support the Emerson Automation Solutions, Actuation Technologies Business Unit.

This role will be responsible for contributing to project planning, preparing and maintaining documentation, monitoring project activities, and evaluating the overall project.

Key responsibilities will include:

  • Coordinate requirements gathering, scope, and change management activities.
  • Prepare and maintain project documentation.
  • Prepare data and reports for project stakeholders.
  • Analyze project data and propose solutions to improve project performance.
  • Assist with preparing budget inputs and overseeing project costs.
  • Collaborate in monitoring and evaluating the overall project(s).
  • Participate actively in project reviews in conjunction with Project Manager(s).
  • Develop user training plans and strategies and ensure adequate training is completed.
  • Assist in driving the governance processes and tools in line with the Platform IT strategy related to the Business Unit's use of the SAFe/Agile framework.
  • Communicate effectively in a clear and understandable manner.

Requirements for this role include:

  • BA/BS in Information Systems or related area plus 2 years related IT / Project Management experience
  • English Level B2 (Spoken and written) - according to Cambridge English Global Scales
  • Strong troubleshooting, problem solving and project management skills.
  • Strong understanding of data analysis, IT project management techniques and tools.
  • Excellent oral, presentation, and written communication skills.
  • Superior attention to detail.
  • Excellent research and reporting skills.
  • Work effectively in a team-based environment and independently when required.
  • Knowledge in Agile/Scrum, Critical Thinking Skills, or Techniques.

We offer a competitive benefits package to recognize and support our employees, including private health insurance, life insurance, flexible work opportunities, and career growth focus.

At Emerson, we are passionate about what we do and believe that our success lies in the strength of our people. We are committed to fostering an inclusive and diverse environment that fuels creativity and innovation.

We not only care about our people professionally but also personally. At Emerson, we understand the importance of work-life balance and strive to create an environment where individuals can grow both personally and professionally.



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