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hace 1 mes
Splunk Inc, a leading enterprise security and observability platform provider, is seeking an experienced Digital Transformation Specialist to join its Customer Success & Experience (CSX) Team.
About UsWe build a safer and more resilient digital world. Our unified security and observability platform empowers the world's leading enterprises to keep their digital systems secure and reliable.
Job DescriptionThis role sits within the CSX Strategy, Planning & Management team that reports to the Chief Customer Officer and creates, plans and executes the priorities of the broader CSX Org which includes Customer Success, Professional Services, Education and Technical Enablement, Support, Technical Strategy & Innovation functions.
Responsibilities:- Develop comprehensive change management plans for projects and/or change initiatives within the CSX organization.
- Closely collaborate with Business Analysts and Program Managers to assess the impact on various segments of the organization.
- Implement an effective organizational change methodology applicable across CSX.
- Evaluate the anticipated impact of planned organizational changes.
- Identify potential risks and devise strategies for mitigating them.
- Anticipate and address resistance to change proactively.
- Closely collaborate with CSX Technical Writers to ensure consistency in communications.
- Define clear success metrics for evaluating the effectiveness of change management efforts.
- Provide timely reporting and updates to management and project teams.
- Ongoing coaching sessions to other CSX Managers on managing the effects of change within their teams.
- PREFERRED QUALIFICATION: Certified Change Management Professional.
- Demonstrated leadership skills, with the ability to influence stakeholders effectively.
- Exceptional oral and written communication abilities.
- A minimum of 5 years of experience in a change management role.
