Digital Technology Support Specialist

hace 4 semanas


San José, San José, Costa Rica Now Digital Talent A tiempo completo

Company Overview


We are Now Digital Talent, a forward-thinking organization dedicated to delivering cutting-edge technology solutions.


Job Summary


We are seeking an experienced Digital Technology Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users.


Estimated Salary: $60,000 - $80,000 per annum (dependent on experience and location)


Responsibilities:



  • IT Support: Troubleshoot and resolve Level 1 issues related to personal computer hardware, software, and peripherals.
  • User Support: Respond to help desk inquiries and user requests regarding computer systems.
  • Ticket Management: Create and manage service tickets, ensuring accurate and detailed documentation.
  • User Information Management: Maintain user information and support documentation.
  • Customer Satisfaction: Ensure timely resolution of customer requests via the ticketing system.

Required Skills and Qualifications:



  • Business Acumen: Strong ability to develop business relationships and communicate effectively with users.
  • Technical Knowledge: Basic troubleshooting skills for hardware and software issues.
  • Network Administration: Foundational knowledge of network, server, and desktop administration, including installation, upgrades, tools, and techniques.
  • Customer Service: Customer service skills to effectively address user difficulties with PC-based tools and products.
  • Physical Requirements: Ability to meet the physical requirements of general office tasks.
  • Linguistic Proficiency: Proficiency in English (both written and verbal).

About Us


We offer a dynamic work environment, competitive salaries, and opportunities for professional growth and development.



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