Customer Experience Specialist
hace 3 semanas
Our vision at Maersk is to be a true integrator of container logistics, connecting and simplifying customers' supply chains. We're building a global organization to support our employees and customers.
The Customer Experience Consultant will build strong relationships with customers, delivering excellent customer service and maximising sales opportunities.
We Offer:
We provide exciting career opportunities with an international reach, further expanding your experience through our diversity-focused and award-winning talent development initiatives.
This is an environment that keeps you motivated, with a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other.
We have a competitive compensation and benefits package for full-time employees, with talent policies recognised worldwide as one of the best in the industry.
Key Responsibilities:
- Delivers a positive customer experience for all customers and ensures a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams.
- Manages interaction with the refrigerated cargo customer portfolio, with direct communication with the customer.
- Manages communication with internal stakeholders, especially with the United States.
- Analyses how to improve the service provided to customers.
- Ensures all products and services are sold to the customer to maximise profitability.
- Builds strong relationships with all stakeholders, including offshore GSC teams.
- Is responsible for customer satisfaction and has experience with customer interaction.
- Understands customers' business drivers, needs and requirements.
- Manages the sales pipeline, segmentation and accurate forecasting.
- Handles incoming customer services queries, issues and exception management.
- May support the Customer Experience Partner and internal teams.
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