Customer Experience Representative

hace 4 días


San José, San José, Costa Rica Syniverse A tiempo completo

Syniverse is a global leader in providing innovative solutions for connectedness. We're looking for a skilled Customer Experience Representative to join our team. The ideal candidate will be responsible for providing technical support to customers, analyzing issues, and resolving problems in a timely manner.

Key Responsibilities:

  1. Analyze customer issues and questions, and take action to resolve the problem in a timely manner.
  2. Track customer reported problems following established procedures.
  3. Work with internal support teams to assist with trouble shooting and problem resolution.
  4. Ensure timely follow-up and resolution of customer requests following established guidelines.
  5. Maintain ongoing communication with internal departments to ensure customer satisfaction.

Requirements:

  1. Bachelor's degree or equivalent work experience.
  2. Proficiency in Microsoft Office Suite and experience in a Windows operating environment.
  3. Excellent interpersonal, verbal, and written communication skills.
  4. Ability to prioritize and handle multiple tasks simultaneously.
  5. Ability to work with minimal supervision and handle customer communication processes effectively.

Why Syniverse?

Syniverse is a company that values diversity, equity, and inclusion. We're committed to fostering an inclusive and collaborative organizational culture. If you're a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



  • San José, San José, Costa Rica Costa Rica's Call Center A tiempo completo

    Customer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to join our team at Costa Rica's Call Center. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients.Requirements:Previous experience in customer service or a call center (preferred).Strong...


  • San José, San José, Costa Rica Smith+Nephew A tiempo completo

    Customer Service RepresentativeSmith & Nephew is seeking a highly motivated Customer Service Representative to provide exceptional customer support and ensure seamless order fulfillment.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional mannerProcess orders and ensure accurate and efficient inventory...


  • San José, San José, Costa Rica Veeam Software A tiempo completo

    Veeam Software is seeking a highly skilled Customer Success Representative to join our team in ensuring the best customer experience and driving revenue growth.The ideal candidate will be responsible for the renewal of customer maintenance contracts in their assigned territory, providing quotes directly to customers and/or their assigned channel partners.The...


  • San José, San José, Costa Rica Real Time Social A tiempo completo

    Customer Service Representative Position at Real Time Social:Permanent work-from-home opportunity.Responsibilities include:Answering incoming calls and providing basic information to callers.Transferring calls to appropriate departments or individuals.Taking messages accurately and maintaining a professional demeanor.Clear communication skills are...


  • San José, San José, Costa Rica Sitel A tiempo completo

    About SitelSitel is a global leader in the customer experience (CX) industry, providing innovative CX solutions, technology, and expertise to support operational needs for clients and deliver a seamless experience to customers in the moments that matter. Our Core Values Creativity: We strive to simplify complex processes and lead change in the industry....


  • San José, San José, Costa Rica Hultec Group A tiempo completo

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a fully bilingual customer service representative to join our team. In this role, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and concerns, and ensuring their complete satisfaction with our products and services.Key...


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through various communication channels.Key Responsibilities:Respond to customer inquiries...


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TD SYNNEX. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various communication channels.Key Responsibilities:Provide timely and...


  • San José, San José, Costa Rica Cr Spark A tiempo completo

    Customer Service RepresentativeAbout the RoleAt Cr Spark, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesIdentify and address customer needs with the...


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through various communication channels.Key Responsibilities:Respond to customer inquiries...


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    Customer Service Representative Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TD SYNNEX. As a key member of our customer service team, you will be responsible for providing exceptional service to our internal and external customers, ensuring their needs are met and exceeded.Key...


  • San José, San José, Costa Rica Sitel A tiempo completo

    About SitelSitel is a global leader in the customer experience (CX) industry, providing innovative CX solutions, technology, and expertise to support operational needs for clients and deliver a seamless experience to customers in the moments that matter. Our Core Values Excellence: Deliver exceptional results and exceed client expectations. Collaboration:...


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at TD SYNNEX. As a Customer Service Representative, you will be responsible for providing exceptional customer service to internal and external customers, resolving issues in a timely and professional manner, and ensuring that customer needs are...


  • San José, San José, Costa Rica Sitel A tiempo completo

    About UsFoundeverTM is a global leader in the customer experience (CX) industry, with a presence in over 170 countries and a team of 170,000 associates worldwide. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.Our Core...


  • San José, San José, Costa Rica Sitel A tiempo completo

    About SitelSitel is a global leader in the customer experience industry, with 170,000 associates across the globe. We're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless...


  • San José, San José, Costa Rica Costa Rica's Call Center A tiempo completo

    Customer Service Role at Costa Rica's Call CenterWe are seeking a skilled Customer Service Representative to join our team at Costa Rica's Call Center. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients.Requirements:Previous experience in customer service or a call center...


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TD SYNNEX. As a key member of our customer service team, you will be responsible for providing exceptional service to our internal and external customers, ensuring their needs are met and exceeded.Key...


  • San José, San José, Costa Rica Convera A tiempo completo

    **Customer Service Representative Opportunity**Convera is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and support to our clients.**Key Responsibilities:**• Provide timely and...


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    Customer Service RepresentativeTD SYNNEX is seeking a highly skilled Customer Service Representative to provide exceptional service to our customers. As a key member of our team, you will be responsible for delivering timely and accurate service, while maintaining a positive and professional demeanor.Key Responsibilities:Provide top-notch customer service...


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TD SYNNEX. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various communication channels.Key Responsibilities:Provide timely and...