Customer Experience Representative
hace 4 días
Syniverse is a global leader in providing innovative solutions for connectedness. We're looking for a skilled Customer Experience Representative to join our team. The ideal candidate will be responsible for providing technical support to customers, analyzing issues, and resolving problems in a timely manner.
Key Responsibilities:
- Analyze customer issues and questions, and take action to resolve the problem in a timely manner.
- Track customer reported problems following established procedures.
- Work with internal support teams to assist with trouble shooting and problem resolution.
- Ensure timely follow-up and resolution of customer requests following established guidelines.
- Maintain ongoing communication with internal departments to ensure customer satisfaction.
Requirements:
- Bachelor's degree or equivalent work experience.
- Proficiency in Microsoft Office Suite and experience in a Windows operating environment.
- Excellent interpersonal, verbal, and written communication skills.
- Ability to prioritize and handle multiple tasks simultaneously.
- Ability to work with minimal supervision and handle customer communication processes effectively.
Why Syniverse?
Syniverse is a company that values diversity, equity, and inclusion. We're committed to fostering an inclusive and collaborative organizational culture. If you're a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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