Customer Service Representative

hace 4 semanas


San José, San José, Costa Rica Sitel A tiempo completo

About Us

FoundeverTM is a global leader in the customer experience (CX) industry, with a presence in over 170 countries and a team of 170,000 associates worldwide. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Our Core Values

  • Creativity: We strive to make complex processes simple and lead the change in the industry.
  • Commitment: We aim for better and have a positive impact on our clients and customers.
  • Connection: We share experiences and grow together as a team.

Some of our Benefits

  • Medical Services
  • Educational Reimbursement
  • Cafeteria and Transportation
  • ASO Foundever

Job Summary

We are seeking a dedicated Customer Service Representative to join our team located in our San Pedro site. As a Customer Service Representative, you will be responsible for providing high-quality and accurate resolutions to customer inquiries, following established policies and procedures.

Primary Job Responsibilities & Job Requirements

Requirements:

  • Fluent in verbal and written English, High Proficiency level. (85 %) (must)
  • Able to work in our San Pedro Building (must)
  • High School Diploma (must)
  • Soft Sales Skills (desired)
  • Customer Service experience is a plus.
  • Basic Mathematical Skills
  • Listening skills
  • Negotiation skills.
  • Customer service oriented.
  • Adaptability.
  • Teamwork.
  • Stress tolerance.
  • Good data entry.

Responsibilities:

  • Identify problems and search for solutions to offer answers to questions from customers using the given channel of communication.
  • Be aware of current procedures to offer accurate information.
  • Document correctly the database using the given tools to keep track of customer requests through data entry.
  • Meet established individual and team performance targets, including customer service, productivity, and quality standards.
  • Follow up on the customer issue until is solved such as requests, payments, transactions, information changes, or any other issue addressed by the customer.
  • To communicate with the coach, team members, and other teams regarding problems, solutions, and trends.
  • To keep all equipment and tools under his/her responsibility in excellent condition. To keep account information confidential and protect it from unauthorized use.
  • To perform any other tasks, duties, or services requested by his/her immediate superior.


  • San José, San José, Costa Rica Costa Rica's Call Center A tiempo completo

    Customer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to join our team at Costa Rica's Call Center. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients.Requirements:Previous experience in customer service or a call center (preferred).Strong...


  • San José, San José, Costa Rica Smith+Nephew A tiempo completo

    Customer Service RepresentativeSmith & Nephew is seeking a highly motivated Customer Service Representative to provide exceptional customer support and ensure seamless order fulfillment.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional mannerProcess orders and ensure accurate and efficient inventory...


  • San José, San José, Costa Rica Hultec Group A tiempo completo

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a fully bilingual customer service representative to join our team. In this role, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and concerns, and ensuring their complete satisfaction with our products and services.Key...


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at TD SYNNEX. As a Customer Service Representative, you will be responsible for providing exceptional customer service to internal and external customers, resolving issues in a timely and professional manner, and ensuring that customer needs are...


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    Customer Service RepresentativeTD SYNNEX is seeking a highly skilled Customer Service Representative to provide exceptional service to our customers. As a key member of our team, you will be responsible for delivering timely and accurate service, while maintaining a positive and professional demeanor.Key Responsibilities:Provide top-notch customer service...


  • San José, San José, Costa Rica Convera A tiempo completo

    **Customer Service Representative Opportunity**Convera is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and support to our clients.**Key Responsibilities:**• Provide timely and...


  • San José, San José, Costa Rica Real Time Social A tiempo completo

    Customer Service Representative Position at Real Time Social:Permanent work-from-home opportunity.Responsibilities include:Answering incoming calls and providing basic information to callers.Transferring calls to appropriate departments or individuals.Taking messages accurately and maintaining a professional demeanor.Clear communication skills are...


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TD SYNNEX. As a key member of our customer service team, you will be responsible for providing exceptional service to our internal and external customers, ensuring their needs are met and exceeded.Key...


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TD SYNNEX. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various communication channels.Key Responsibilities:Provide timely and...


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TD SYNNEX. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various communication channels.Key Responsibilities:Provide timely and...


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through various communication channels.Key Responsibilities:Respond to customer inquiries...


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TD SYNNEX. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their issues in a timely and professional manner.Key...


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through various communication channels.Key Responsibilities:Respond to customer inquiries...


  • San José, San José, Costa Rica Cr Spark A tiempo completo

    Customer Service RepresentativeAbout the RoleAt Cr Spark, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesIdentify and address customer needs with the...


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    Customer Service Representative Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TD SYNNEX. As a key member of our customer service team, you will be responsible for providing exceptional service to our internal and external customers, ensuring their needs are met and exceeded.Key...


  • San José, San José, Costa Rica Costa Rica's Call Center A tiempo completo

    Customer Service Role at Costa Rica's Call CenterWe are seeking a skilled Customer Service Representative to join our team at Costa Rica's Call Center. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients.Requirements:Previous experience in customer service or a call center...


  • San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    **About the Role**We are seeking a skilled Customer Service Representative to join our team at Bill Gosling Outsourcing. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and professional manner.**Key Responsibilities**Respond to...


  • San José, San José, Costa Rica Sitel A tiempo completo

    About SitelSitel is a global leader in the customer experience (CX) industry, providing innovative CX solutions, technology, and expertise to support operational needs for clients and deliver a seamless experience to customers in the moments that matter. Our Core Values Excellence: Deliver exceptional results and exceed client expectations. Collaboration:...


  • San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    We are seeking a skilled Customer Service Representative to join our team at Bill Gosling Outsourcing. As a Billing Support Specialist, you will be responsible for providing exceptional customer service and resolving billing inquiries in a timely and professional manner.Key Responsibilities:Respond to inbound call inquiries and complaints related to billing,...


  • San José, San José, Costa Rica Emerson A tiempo completo

    **Role Summary**We are seeking a skilled Customer Service Representative to join our team at Emerson. In this role, you will be responsible for providing exceptional customer service to our global customers, ensuring timely and accurate information is shared.**Key Responsibilities**- Provide customer service support for pricing, availability, and delivery...