Customer Service Representative
hace 4 semanas
About Us
FoundeverTM is a global leader in the customer experience (CX) industry, with a presence in over 170 countries and a team of 170,000 associates worldwide. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Our Core Values
- Creativity: We strive to make complex processes simple and lead the change in the industry.
- Commitment: We aim for better and have a positive impact on our clients and customers.
- Connection: We share experiences and grow together as a team.
Some of our Benefits
- Medical Services
- Educational Reimbursement
- Cafeteria and Transportation
- ASO Foundever
Job Summary
We are seeking a dedicated Customer Service Representative to join our team located in our San Pedro site. As a Customer Service Representative, you will be responsible for providing high-quality and accurate resolutions to customer inquiries, following established policies and procedures.
Primary Job Responsibilities & Job Requirements
Requirements:
- Fluent in verbal and written English, High Proficiency level. (85 %) (must)
- Able to work in our San Pedro Building (must)
- High School Diploma (must)
- Soft Sales Skills (desired)
- Customer Service experience is a plus.
- Basic Mathematical Skills
- Listening skills
- Negotiation skills.
- Customer service oriented.
- Adaptability.
- Teamwork.
- Stress tolerance.
- Good data entry.
Responsibilities:
- Identify problems and search for solutions to offer answers to questions from customers using the given channel of communication.
- Be aware of current procedures to offer accurate information.
- Document correctly the database using the given tools to keep track of customer requests through data entry.
- Meet established individual and team performance targets, including customer service, productivity, and quality standards.
- Follow up on the customer issue until is solved such as requests, payments, transactions, information changes, or any other issue addressed by the customer.
- To communicate with the coach, team members, and other teams regarding problems, solutions, and trends.
- To keep all equipment and tools under his/her responsibility in excellent condition. To keep account information confidential and protect it from unauthorized use.
- To perform any other tasks, duties, or services requested by his/her immediate superior.
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