Global Customer Experience Specialist

hace 3 días


San José, San José, Costa Rica Microsoft A tiempo completo

Microsoft is committed to empowering every person and organization on the planet to achieve more.

The Microsoft Customer Experience & Success (CE&S) organization is responsible for delivering a seamless support experience, building trust and confidence for every person and organization. Our team helps customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

We are looking for highly skilled individuals to join our Customer Service & Support (CSS) team as Technical Support Engineers. As a member of this team, you will be responsible for owning, troubleshooting, and solving customer technical issues.

This role is an excellent opportunity for career growth, honing your problem-solving, collaboration, and research skills, and developing your technical proficiency.

You will have the flexibility to work up to 100% from home, making it an ideal position for those who value work-life balance.

Our mission at Microsoft is to empower every person and every organization on the planet to achieve more. We come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Key Responsibilities:

  • Reviews complex issues, contacts customers to understand issue, and ensures customers stay informed about the status/solution of their issue.
  • Resolves customer issues through problem-solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
  • Performs in-depth product troubleshooting and remediation when needed.
  • Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

Qualifications:

  • 3+ years of technical support, technical consulting experience, or information technology experience
  • Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience.
  • Business level fluency to read, write, and speak in English and Spanish.

Estimated Salary: $80,000 - $110,000 per annum, depending on location and experience.



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