Global Customer Experience Leader

hace 1 mes


San José, San José, Costa Rica Microsoft A tiempo completo
About Microsoft

We invite you to be part of a dynamic team that drives innovations impacting the world. Our diverse environment appreciates talent development and recognizes great work.

Salary Information

The estimated annual salary for this role is $124,000-$170,000, depending on location and experience.

Job Description

Job Summary: As a Global Customer Experience Leader, you will lead operational performance and service delivery excellence through a network of global tele vendors. You will design, create, and execute regional tele service operations for programs like Solution Assessment and Enterprise Services.

Key Responsibilities:
  • Manage supplier performance and regional execution excellence
  • Manage program Return On Business (ROB) across operations, supplier, and business stakeholders
  • Manage supplier headcount, including financials (invoice approvals)
  • E nsure program performance and compliance objectives are met and exceeded
  • Contribute to the design and build of new program content and delivery plans
  • Manage program budget and maintain tight control of program financials
  • Drive stakeholder engagement across Sales, Operations, Finance, and Business Intelligence teams
  • Define and build best practices for program delivery and execution
  • Identify and enable synergies to continually mature and improve program capabilities
Requirements:
  • Bachelor's degree in Business, Operations, Finance, or a related field
  • 4+ years of work experience in program management, process management, or process improvement
  • Preferred qualifications include experience managing vendor performance, complex program management, and strong communication skills


  • San José, San José, Costa Rica Trevipay A tiempo completo

    A leading global B2B payments and invoicing network provides choice and convenience to buyers, opening new markets and automating accounts receivables.With 40 years of experience serving leaders in manufacturing, retail and transportation, TreviPay offers flexible trade credit options and integrations to top eCommerce and ERP solutions.The Customer Support...


  • San José, San José, Costa Rica Infotree Global Solutions A tiempo completo

    Infotree Global Solutions is a dynamic organization that values exceptional customer experiences. We are seeking a skilled Frontline Client Support Associate to join our team.This role is an exciting opportunity for individuals who thrive in fast-paced environments and are passionate about delivering outstanding customer service. As a Frontline Client...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    About WNS Global Services">We are a global Business Process Management (BPM) leader, serving 400+ clients across various industries. Our mission is to enable clients to outperform with our passion for service and innovation.Job Overview">This role includes customer service support for credit and underwriting activities, launch activities, invoice management,...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    At WNS Global Services, we empower our clients to outperform with passion for service and innovation. We strive to understand our client's business, creating impactful solutions that drive agility and excellence into their processes.We are guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence. Our mission is to...


  • San José, San José, Costa Rica Datasite A tiempo completo

    Datasite is a global leader in providing data rooms and SaaS technology for M&A and high-value transactions. As a key member of our team, you will play a crucial role in delivering projects worldwide.**Job Overview:**This is a full-time, hybrid position with a schedule of Monday to Friday, 7am to 4pm CST (6am-3pm local time in CR). You will work from home a...


  • San José, San José, Costa Rica Marriott International, Inc A tiempo completo

    **About the Role:**We are seeking a highly motivated Customer Experience Ambassador to join our team at AC Hotel San Jose Escazu in Costa Rica.**Key Responsibilities:**Deliver exceptional guest experiences through attentive service, anticipating and meeting guests' needs.Manage table settings, communicate with the kitchen, and interact with guests to ensure...


  • San José, San José, Costa Rica Safeguard Global A tiempo completo

    The Global Employment Outsourcing (GEO) Team Leader plays a pivotal role in ensuring the GEO operations team delivers an exceptional experience for employees and clients.This exciting role oversees supervising, guiding, and motivating a team to work together and deliver great customer service. The Team Leader organises workload to ensure deliverables are...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    OverviewAt Microsoft, we're dedicated to empowering every person and organization on the planet to achieve more.We're seeking a talented Customer Lifecycle Manager to join our team, driving operational performance and service delivery excellence through a network of world-class global tele vendors.The RoleAs a Customer Lifecycle Manager, you'll be...


  • San José, San José, Costa Rica Stage 4 Solutions Inc A tiempo completo

    Stage 4 Solutions Inc is a leading US-based B2B software company seeking an experienced Customer Success Manager (CSM) to drive customer success and adoption of their technology.The ideal candidate will have 8+ years of experience in customer success management for backup, storage, or networking solutions, supporting enterprise customers. Technical knowledge...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Job OverviewWe are seeking a Strategic Marketing Leader to drive global growth and business results. This role will lead the development of integrated marketing strategies, programs, and activities.About the RoleThe successful candidate will have 5 years of industry experience as a marketing leader, with a proven track record of driving business growth...


  • San José, San José, Costa Rica Syniverse A tiempo completo

    About UsSyniverse is a global leader in the telecommunications industry, connecting the world with innovative technology and services.Job SummaryWe are seeking an experienced Technical Support Associate to join our team in providing exceptional customer experience. As a Technical Support Associate, you will be responsible for analyzing customer issues and...


  • San José, San José, Costa Rica Wns Denali A tiempo completo

    Company OverviewWNS (Holdings) Limited, a global Business Process Management leader, empowers clients to outperform through passion for service and innovation. Our mission is guided by the CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, and Excellence.Salary Range$125,000 - $175,000 per year, depending on experience and...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    About WNS Global ServicesWe are a global Business Process Management (BPM) leader, serving over 400 clients across various industries. Our team is dedicated to delivering exceptional service and innovative solutions that drive agility and excellence in our clients' business processes.Our MissionWe enable our clients to outperform by providing a partnership...


  • San José, San José, Costa Rica Marriott International, Inc A tiempo completo

    Residence Inn by Marriott Job OpportunityWe are seeking a dedicated and experienced Customer Experience Associate to join our team at Residence Inn by Marriott.About the Role:This is a full-time position that requires excellent communication skills, attention to detail, and a passion for delivering exceptional customer experiences.Key...

  • Global Leader

    hace 2 meses


    San José, San José, Costa Rica Tek Experts A tiempo completo

    Tek Experts: Global Leader - Assessment and EvaluationWe're seeking a skilled Global Leader - Assessment and Evaluation to drive the design and implementation of assessment processes, systems, and tools that support our global assessment strategy and framework. This role focuses on process improvement and collaboration with various stakeholders to generate...


  • San José, San José, Costa Rica Uber A tiempo completo

    About UberWe're shaping the future of transportation at Uber, and we're looking for a skilled Customer Experience Manager to join our team. This role is based in Greenlight areas where we support new and existing earners.This position offers a competitive salary of $85,000 per year, with opportunities for growth and professional development.As a key member...


  • San José, San José, Costa Rica TD SYNNEX A tiempo completo

    About Our TeamWe are a global organization, committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills.Job SummaryWe are seeking a highly skilled CUSTOMER SERVICE REPRESENTATIVE to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to...


  • San José, San José, Costa Rica Regus A tiempo completo

    We're leading the way in flexible workspaces, with a global network spanning over 120 countries. As a Community Associate at IWG, you'll be part of a dynamic team that's revolutionizing the world of work.**A Typical Day**Your day starts with preparing for the center's opening, ensuring everything is ready and tidy. From there, you'll focus on providing...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    Company OverviewAt WNS Global Services, we are a global Business Process Management leader. Our company offers business value to 400+ clients worldwide by combining operational excellence with deep domain expertise in key industry verticals.We have a delivery center in Costa Rica, which is fully functional and scalable. We serve various industries like...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Organization Overview: Microsoft is a global technology leader that specializes in developing and marketing software, services, and solutions.Estimated Salary Range: $120,000 - $180,000 per year.Job Description:The Customer Operations Manager role at Microsoft offers an exciting opportunity to drive exceptional customer experiences with deep expertise in...