Global Operational Excellence Leader
hace 2 días
Company Overview
WNS (Holdings) Limited, a global Business Process Management leader, empowers clients to outperform through passion for service and innovation. Our mission is guided by the CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, and Excellence.
Salary Range
$125,000 - $175,000 per year, depending on experience and location.
Job Description
Scope and Performance
We are seeking an experienced Global Operational Excellence Leader to provide leadership to our delivery team from a process, quality, and performance perspective. Key responsibilities include:
- Managing and developing a team of up to 10 people
- Farming new business opportunities
- Delivering sold scope and performance
- Assisting delivery leaders in setting up and managing central project queues
- Communicating with clients and resolving operational issues
Required Skills and Qualifications
The ideal candidate will possess:
- Master's degree or equivalent experience
- 8-15 years of work experience in operational, program management, or consulting capacity
- Prior management experience of up to 10+ people on a project level
- 5+ years of experience in procurement processes and service delivery
Benefits
We offer a comprehensive benefits package, including role clarity, coaching and mentoring, professional development, and structured career paths.
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