Global Operational Excellence Leader

hace 2 días


San José, San José, Costa Rica Wns Denali A tiempo completo

Company Overview

WNS (Holdings) Limited, a global Business Process Management leader, empowers clients to outperform through passion for service and innovation. Our mission is guided by the CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, and Excellence.

Salary Range

$125,000 - $175,000 per year, depending on experience and location.

Job Description

Scope and Performance

We are seeking an experienced Global Operational Excellence Leader to provide leadership to our delivery team from a process, quality, and performance perspective. Key responsibilities include:

  • Managing and developing a team of up to 10 people
  • Farming new business opportunities
  • Delivering sold scope and performance
  • Assisting delivery leaders in setting up and managing central project queues
  • Communicating with clients and resolving operational issues

Required Skills and Qualifications

The ideal candidate will possess:

  • Master's degree or equivalent experience
  • 8-15 years of work experience in operational, program management, or consulting capacity
  • Prior management experience of up to 10+ people on a project level
  • 5+ years of experience in procurement processes and service delivery

Benefits

We offer a comprehensive benefits package, including role clarity, coaching and mentoring, professional development, and structured career paths.



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