Global Business Process Expert

hace 3 semanas


San José, San José, Costa Rica Wns Global Services A tiempo completo

About WNS Global Services

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We are a global Business Process Management (BPM) leader, serving 400+ clients across various industries. Our mission is to enable clients to outperform with our passion for service and innovation.

Job Overview

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This role includes customer service support for credit and underwriting activities, launch activities, invoice management, customer service, process governance, and receiving and routing requests. You will work with clients to resolve issues and provide exceptional service.

Responsibilities:

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  • Provide customer service support for credit and underwriting activities, launch activities, invoice management, customer service, and process governance">
  • Resolve client issues and provide exceptional service">
  • Route cases to the appropriate person or entity in accordance with procedures and SLAs">
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Requirements

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To be successful in this role, you will need:

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  • Minimum of one year of contact center and customer relationship management experience">
  • French B2 level language proficiency">
  • English B2 level language proficiency">
  • Outstanding communication skills, both written and verbal">
  • Demonstrated ability to handle multiple tasks">
  • Excellent time management skills">
  • Computer skills, including typing">
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Benefits

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We offer a competitive salary range: $45,000 - $60,000 per year, depending on experience and qualifications.



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