Global Customer Service Representative

hace 2 meses


San José, San José, Costa Rica Wns Global Services A tiempo completo

Company Overview:

WNS Global Services is a leading provider of business process management (BPM) solutions to clients across various industries. With a strong presence in over 9 countries, our team delivers exceptional services that drive agility and excellence into our clients' business processes.

We believe in enabling our clients to outperform through our passion for service and innovation. Our pursuit of understanding each client's unique needs and challenges guides us in creating impactful solutions that drive results.

Our Values:

  • Client First: We prioritize our clients' success above all else.
  • Integrity: We operate with transparency and honesty in all our interactions.
  • Respect: We value diversity and inclusivity in our teams and work environments.
  • Collaboration: We foster open communication and teamwork to achieve shared goals.
  • Learning: We encourage continuous learning and growth within our organization.
  • Excellence: We strive for perfection in everything we do.

Job Description:

The Customer Support Specialist plays a vital role in providing best-in-class customer service by answering inbound calls, processing incidents, and making outbound calls to resolve issues. This individual must possess excellent technical skills and knowledge of identified technologies or products.

Responsibilities:

  1. Answer inbound calls and provide timely responses to customer inquiries.
  2. Process incidents efficiently and effectively.
  3. Make outbound calls to customers as needed to resolve issues.
  4. Provide extended support on products or technologies when required.

Qualifications:

  • C-HS Graduate or Equivalent
  • Languages: Portuguese, Spanish, and English

Salary: $50,000 per annum, commensurate with experience.



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