Senior Business Process Support Specialist

hace 5 días


San José, San José, Costa Rica Wns Global Services A tiempo completo

About WNS Global Services

WNS Global Services is a global leader in Business Process Management (BPM) and offers business value to 400+ clients across various industries.

Our Mission

At WNS, our mission is to enable clients to outperform with our passion for service and innovation. We pursue impactful solutions that drive agility and excellence into business processes, guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.

Job Description:

The Customer Support Specialist plays a critical role in providing best-in-class customer service through inbound calls and resolving issues via outbound calls. This position involves managing incidents from opening to closure, communicating status updates to customers, and resolving issues where necessary.

Key Responsibilities:



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