Customer Experience Director
hace 2 meses
Organization Overview: Microsoft is a global technology leader that specializes in developing and marketing software, services, and solutions.
Estimated Salary Range: $120,000 - $180,000 per year.
Job Description:
The Customer Operations Manager role at Microsoft offers an exciting opportunity to drive exceptional customer experiences with deep expertise in Contracting, Order Management, Billing, and Supplier Management. As a key member of our team, you will play a vital role in delivering top-notch support to our customers, ensuring their needs are met, and exceeding their expectations.
Responsibilities:
- Business Program Planning and Design:
- Conduct thorough research and analysis to identify business opportunities and develop innovative program designs.
- Collaborate with cross-functional teams to design programs from initiation to delivery, ensuring alignment with business objectives.
- Establish and track success criteria and performance metrics to measure program effectiveness.
- Business Program Excellence and Execution:
- Develop and execute comprehensive landing and communication plans to ensure successful program deployment.
- Work closely with teams to ensure all program requirements are understood and can be met, ensuring seamless execution.
- Promote programs to stakeholders, partners, and customers to gain buy-in and achieve desired outcomes.
- Business Program Management:
- Assist with project planning, timelines, milestones, financial management, and performance metrics to ensure program success.
- Communicate program status to stakeholders and hold them accountable for progress.
- Business Program Evaluation and Improvement:
- Collaborate to conduct cost-benefit analyses and make informed decisions.
- Contribute to monthly business reviews and establish rhythms to drive continuous improvement.
- Collect and evaluate success criteria and performance metrics to optimize program performance.
About Microsoft: At Microsoft, we're committed to empowering every individual and organization on the planet to achieve more. We believe in the power of technology to transform lives and businesses, and we're passionate about creating innovative solutions that make a real impact.
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