Customer Experience Representative
hace 4 semanas
At Teleperformance, we are seeking a highly skilled Customer Experience Representative to join our team. As a key member of our Customer Experience team, you will play a vital role in delivering exceptional customer service and support.
This is an exciting opportunity to work with customers from diverse backgrounds, providing timely and satisfactory solutions to their inquiries and issues related to the Insulet OmniPod System.
The ideal candidate will possess excellent communication skills, both written and verbal, and be able to empathize with customers while providing reassuring responses. Additionally, they will have a strong analytical ability, enabling them to troubleshoot complex issues and provide accurate information.
We are looking for individuals who can work effectively in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply.
Main Job Requirements:
- A high school diploma or equivalent is required.
- A minimum of 2 years of experience in a technical or clinical/medical-based device support role, or a combination of 1 year in technical, clinical/medical plus 1 year in customer care or Insulet test-approved experience is preferred.
- Experience with electronic documentation systems is essential.
- A strong background in HIPAA is highly desirable.
Key Skills:
- Excellent typing skills with a high rate of accuracy (25+ WPM).
- Proficiency in English and French (B2 level) for multilingual candidates.
- Strong analytical ability.
- Excellent interpersonal skills.
- Effective problem-solving skills.
Compensation and Benefits:
We offer a competitive salary range of $83,333 - $96,667 per month, depending on experience. Additionally, we provide a comprehensive benefits package, including health insurance, retirement planning, and paid time off.
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