Customer Experience Associate
hace 24 horas
Datasite is a global leader in providing data rooms and SaaS technology for M&A and high-value transactions. As a key member of our team, you will play a crucial role in delivering projects worldwide.
**Job Overview:**
This is a full-time, hybrid position with a schedule of Monday to Friday, 7am to 4pm CST (6am-3pm local time in CR). You will work from home a few days a week, requiring a reliable internet connection (minimum 25Mbps download & 5Mbps upload speeds).
**Responsibilities:**
- Provide top-notch product support by assisting customers with simple to moderately complex questions and issues.
- Troubleshoot problems to resolution and directly answer user queries.
- Route unresolved issues to the appropriate team or person for timely resolution.
**Key Duties:
- Assist customers in setting up and configuring projects and features within Datasite products.
- Deliver training sessions to customers on Datasite products via phone and web meetings.
- Capture all service requests, interactions, and communications in Salesforce Service Cloud.
- Develop positive relationships with customers.
- Build knowledge of industry and customer use cases and workflow.
**Requirements:
- High school diploma required.
- Expert fluency in both Spanish and English.
- Portuguese fluency strongly preferred, but not mandatory.
- Strong technical aptitude and learning agility.
- 1-3 years of experience in client service or product support environment.
**Preferred Requirements:
- Bachelor's degree in a related field.
- Advanced Excel skills.
- Experience in the M&A industry.
We offer a competitive salary of $55,000 - $65,000 per annum, depending on experience.
We are an equal opportunity employer committed to maintaining a diverse workforce to serve our global customer base.
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