Customer Experience Associate

hace 1 semana


San José, San José, Costa Rica Tek Experts A tiempo completo

Driving Exceptional Outcomes with Purpose-Built Solutions

Tek Experts is a technology services and support company delivering specialized solutions for clients. We're problem solvers, engagers, and creative thinkers helping customers succeed.

Our Mission

We help largest enterprises thrive by providing agile, relationship-based support. Our team of experts is dedicated to growing your IT career with us and transforming the tech landscape globally.

Responsibilities:

  • Earn customers' and partners' trust representing our clients and exceeding expectations.
  • Accept, prioritize, analyze, and close client requests, meeting or exceeding quality and timeline expectations.
  • Ensure detailed update tracking for incidents, including all communication, by documenting all troubleshooting and resolution steps.
  • Follow ticket management best practices, including prompt assignment, management, and updating, to meet or exceed required service level.
  • Collaborate with team members to provide high-quality support, reliable information, and quick resolution of client requests, adhering to internal and client policies and procedures.
  • Prepare data and reports as requested.
  • Serve as a back-up for colleagues as needed, ensuring progress on cases.
  • Monitor queue as requested and ensure service level agreements are met.

Qualifications:

You're a good fit if:

  • You have customer service experience and a desire to learn new technical skills.
  • You have strong negotiation and problem-solving skills.
  • You're good at developing and maintaining positive working relationships.
  • You're an excellent multi-tasker with great organizational skills.
  • You're proficient in both written and spoken English.

Requirements:

  • 1-2 years of experience in customer service or support preferred, with demonstrated understanding of customer service environment and solutions.
  • Proficiency in MS Office.
  • Familiarity with IT and/or customer support hardware/software/operating systems/cloud computing.
  • Customer obsession, initiative, and drive to exceed expectations.
  • Creativity, adaptability, and strong problem-solving skills.

Salary Range:$65,000 - $85,000 per year

About Tek Experts

We're a tech services and support company delivering specialized solutions for clients. Our mission is to help largest enterprises thrive by providing agile, relationship-based support.



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