Senior Associate

hace 2 semanas


San José, San José, Costa Rica WNS Global Services A tiempo completo

We are seeking a skilled Senior Associate to contribute to customer conversion projects from planning to delivery.

Key responsibilities include:

  • Validating customer requirements for successful project outcomes
  • Collaborating with customers and account teams to define project deliverables
  • Working closely with internal and external project team members to ensure full understanding of each task
  • Delivering assigned tasks on time and to a high standard
  • Installing and configuring Sabre standard products
  • Designing customized training programs and conducting onsite or virtual training for customers
  • Providing customer support and assistance with floor walking in day-to-day operations
  • Supporting the regional delivery team, customer support teams, and operational verticals

Qualifications:

  • Minimum 2 years of hands-on GDS experience
  • Functional Sabre knowledge is a plus
  • Proven experience in the travel industry, including travel agency E2E workflow and common operations knowledge
  • Strong communication and interpersonal skills with the ability to collaborate with diverse teams
  • Proficiency in creating and delivering formal training programs and presentations
  • Language: Proficiency in English

Nice to Have:

  • Proficiency in Spanish or French as a second language
  • Experience working with different cultures in a global environment
  • Experience in customer implementations and project management
  • Functional and technical experience in customer-facing functions, primarily focused on technical troubleshooting and/or system support and/or analysis
  • Experience with travel distribution/reservation systems

Why Work with Us?

We are a leading provider of business process management services, and we are committed to delivering exceptional results for our clients.



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