Senior Associate
hace 2 semanas
We are seeking a skilled Senior Associate to contribute to customer conversion projects from planning to delivery.
Key responsibilities include:
- Validating customer requirements for successful project outcomes
- Collaborating with customers and account teams to define project deliverables
- Working closely with internal and external project team members to ensure full understanding of each task
- Delivering assigned tasks on time and to a high standard
- Installing and configuring Sabre standard products
- Designing customized training programs and conducting onsite or virtual training for customers
- Providing customer support and assistance with floor walking in day-to-day operations
- Supporting the regional delivery team, customer support teams, and operational verticals
Qualifications:
- Minimum 2 years of hands-on GDS experience
- Functional Sabre knowledge is a plus
- Proven experience in the travel industry, including travel agency E2E workflow and common operations knowledge
- Strong communication and interpersonal skills with the ability to collaborate with diverse teams
- Proficiency in creating and delivering formal training programs and presentations
- Language: Proficiency in English
Nice to Have:
- Proficiency in Spanish or French as a second language
- Experience working with different cultures in a global environment
- Experience in customer implementations and project management
- Functional and technical experience in customer-facing functions, primarily focused on technical troubleshooting and/or system support and/or analysis
- Experience with travel distribution/reservation systems
Why Work with Us?
We are a leading provider of business process management services, and we are committed to delivering exceptional results for our clients.
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