Global Payments Resolution Specialist

hace 24 horas


San José, San José, Costa Rica Convera A tiempo completo
Job Description

As a Global Payments Resolution Specialist at Convera, you will play a vital role in ensuring seamless payment transactions for our clients. Located in our Santa Ana office, you will be part of a dynamic team that resolves customer and banking partner inquiries efficiently.

The ideal candidate will have excellent communication skills, both written and verbal, with the ability to build strong relationships with internal and external stakeholders. You will work closely with key partners to ensure SLAs and KPIs are met, managing investigative duties with precision and adhering to client expectations.

Key Responsibilities
  • Resolve complex payment queries promptly, providing clear answers and escalating issues when necessary.
  • Process cancellations, reissues, and refunds accurately, meeting agreed service level agreements.
  • Identify critical buybacks/reissues and take swift action to minimize potential losses.
  • Verify accounting proof before initiating repurchase requests.
  • Serve as a liaison between banking partners and internal customers, communicating effectively through various channels.
  • Initiate proper bank messages to resolve payment breaks and amendments.
Requirements

To succeed in this role, you will need:

  • Advanced mathematical skills and knowledge of international payment methods.
  • Good understanding of FX markets and commercial awareness.
  • Ability to navigate computerized data entry systems and internal software.
  • Excellent written and verbal communication skills in English.
  • High degree of accuracy, attention to detail, and self-motivation.
About Convera

Convera is the world's largest non-bank B2B cross-border payments company. Leveraging decades of industry expertise and technology-led solutions, we deliver smarter money movements to our clients, helping them capture more value from every transaction.

We serve over 30,000 customers worldwide, ranging from small businesses to enterprises, financial institutions, and NGOs. Our teams care deeply about the value we bring to our clients, making Convera a rewarding place to work.

This is an exciting time for our organization as we build our team with growth-minded individuals who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we celebrate diversity and seek people from different backgrounds and unique perspectives.

What We Offer

At Convera, we provide:

  • A market-competitive salary: $80,000 - $100,000 per year, depending on experience.
  • Great career growth and development opportunities in a global organization.
  • A flexible approach to work, allowing you to balance your professional and personal life.
  • Generous insurance benefits, including health, disability, and life coverage.
  • Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption).
  • Opportunities to work abroad for up to 60 days per year.
  • Paid volunteering opportunities (5 days per year).

LI-SU1



  • San José, San José, Costa Rica Convera A tiempo completo

    As a key member of Convera's global team, you will be responsible for delivering exceptional customer service and ensuring the smooth resolution of payment transactions. This role requires strong communication skills, attention to detail, and the ability to build relationships with internal and external stakeholders.Key Responsibilities:Identify and resolve...


  • San José, San José, Costa Rica Convera A tiempo completo

    About the RoleWe are seeking a highly skilled Global Payment Resolution Specialist to join our team at Convera, the largest non-bank B2B cross-border payments company in the world.


  • San José, San José, Costa Rica Convera A tiempo completo

    As a Payments Resolution Specialist with Convera, you will be responsible for facilitating the effective identification and resolution of customer and banking partner inquiries to payment transactions in our Santa Ana office. The role involves building and maintaining relationships with key internal and external stakeholders to ensure SLAs and KPIs are...


  • San José, San José, Costa Rica Convera A tiempo completo

    About the Role:Convera is seeking a highly skilled Global Payment Resolution Specialist to join our team. As a key member of our payments team, you will play a critical role in facilitating the effective identification and resolution of customer and banking partner inquiries to payment transactions.Responsibilities:Identify Time/Rate critical...


  • San José, San José, Costa Rica Convera A tiempo completo

    Salary: The estimated monthly gross salary for this role is approximately $85,000 - 110,000 USD.About the Role:We are seeking a skilled Global Payments Specialist to join our team at Convera. Based in Santa Ana, this role will involve facilitating effective identification and resolution of customer and banking partner inquiries to payment transactions. As a...


  • San José, San José, Costa Rica Convera A tiempo completo

    As a Digital Payments Resolution Expert at Convera, you will play a vital role in ensuring seamless payment transactions between customers and banking partners. Based in the heart of Santa Ana, this position requires effective communication, negotiation, and problem-solving skills to resolve complex payment issues.Responsibilities include:Identifying time-...


  • San José, San José, Costa Rica Icpg A tiempo completo

    We are seeking empathetic and motivated individuals to join our team as Global Debt Resolution Specialists.At ICPG, we understand the financial struggles that many individuals face in their daily lives. Our company is dedicated to helping people overcome these challenges by providing a unique solution for debt settlement.As a Global Debt Resolution...


  • San José, San José, Costa Rica World Business Lenders, Llc A tiempo completo

    We are seeking a highly skilled Senior Asset Resolution Specialist to join our World Business Lenders, LLC team. This is an exciting opportunity to work in a fast-paced environment where you will be responsible for maintaining accurate details of REO properties.Key Responsibilities:Maintain and update records of REO properties, including property conditions,...


  • San José, San José, Costa Rica Western Union A tiempo completo

    Job OverviewWe are seeking a skilled Global Financial Dispute Resolution Specialist to join our team at Western Union. This role plays a crucial part in managing the cards domestic recovery process from end-to-end, ensuring day-to-day operations and processes run smoothly.Key Responsibilities:Research credit card chargeback disputes for unpaid transactions...


  • San José, San José, Costa Rica Smith+Nephew A tiempo completo

    Complaint Resolution SpecialistJoin Smith+Nephew, a pioneering medical technology company, as a Global Complaints Analyst. In this role, you will play a critical part in ensuring customer satisfaction and product quality.About UsAt Smith+Nephew, we are dedicated to creating innovative solutions that improve people's lives. Our mission is to provide...


  • San José, San José, Costa Rica Western Union A tiempo completo

    Company OverviewWestern Union is a leading FinTech company that aims to be one of the world's largest digital payment processors. With over 10,000 employees spanning 200 countries and territories, we believe that when money moves, better things happen.SalaryThe estimated annual salary for this position in Santa Ana, Costa Rica ranges from $45,000 to $60,000...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About Amzn Support Srvcs Costa RicaWe are a global support services provider, dedicated to delivering exceptional experiences for our customers. Our team is passionate about resolving complex issues and providing top-notch support.Job SummaryWe are seeking an experienced Senior Escalations Resolution Specialist to join our team in Costa Rica. As a key member...


  • San José, San José, Costa Rica Trevipay A tiempo completo

    Job Summary:We are seeking a skilled and motivated Customer Support Representative to join our team at Trevipay. As a Payments Specialist, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.About Us:Trevipay is a leading global B2B payments and invoicing network,...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    At Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a leading technology company, we're constantly innovating to provide seamless support experiences for our customers.The Customer Service & Support (CSS) organization is a key part of this mission, building trust and confidence through delivering...


  • San José, San José, Costa Rica Convera A tiempo completo

    At Convera, we are committed to making money move easy for our customers. As a Payment Processing Associate, you will play a critical role in ensuring the smooth processing of incoming and outgoing payments from business clients.We are the largest non-bank B2B cross-border payments company in the world, serving more than 30,000 customers globally. In this...

  • Global Payments Expert

    hace 4 semanas


    San José, San José, Costa Rica Convera A tiempo completo

    We are seeking a highly skilled Global Payments Expert to join our team at Convera. This exciting role will involve working closely with clients across the globe, utilizing business and product knowledge to identify opportunities for growth and revenue increase.The ideal candidate will possess excellent written and verbal communication skills in both English...


  • San José, San José, Costa Rica Smith+Nephew A tiempo completo

    Unlock your potential with a career at Smith+Nephew, where innovation meets compassion. At the forefront of medical technology, we strive to empower lives worldwide.Job Overview: As a Complaints Resolution Specialist, you will be the cornerstone of our customer-centric approach, ensuring seamless communication and resolution of product concerns.About the...


  • San José, San José, Costa Rica Screenovate A tiempo completo

    The Financial Operations team at Screenovate is responsible for ensuring the smooth execution of financial transactions related to our Global Workforce Mobility Programs. To achieve this goal, we are seeking a highly skilled and detail-oriented Financial Operations Specialist.Job Overview:As a Financial Operations Specialist, you will be responsible for...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    About UsPfizer is a global leader in the pharmaceutical industry, committed to delivering innovative treatments and improving patient outcomes.We are seeking a highly skilled International Payments Compliance Specialist to join our team in Costa Rica.About the RoleThis exciting opportunity will see you play a critical role in ensuring compliance with...


  • San José, San José, Costa Rica Smith+Nephew A tiempo completo

    About the RoleWe are seeking a highly skilled Dispute Resolution Specialist to join our team. As a key member of our organization, you will play a crucial role in ensuring that invoice disputes are handled efficiently and effectively.