Senior Escalations Resolution Specialist
hace 3 días
About Amzn Support Srvcs Costa Rica
We are a global support services provider, dedicated to delivering exceptional experiences for our customers. Our team is passionate about resolving complex issues and providing top-notch support.
Job Summary
We are seeking an experienced Senior Escalations Resolution Specialist to join our team in Costa Rica. As a key member of our escalations team, you will be responsible for managing the entire lifecycle of customer escalations, from intake to resolution. Your expertise will help us deliver high-quality support to our customers and drive business growth.
Key Responsibilities:
-
Senior Asset Resolution Specialist
hace 2 meses
San José, San José, Costa Rica World Business Lenders, Llc A tiempo completoWe are seeking a highly skilled Senior Asset Resolution Specialist to join our World Business Lenders, LLC team. This is an exciting opportunity to work in a fast-paced environment where you will be responsible for maintaining accurate details of REO properties.Key Responsibilities:Maintain and update records of REO properties, including property conditions,...
-
Technical Resolution Specialist
hace 2 meses
San José, San José, Costa Rica Microsoft A tiempo completoAt Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a leading technology company, we're constantly innovating to provide seamless support experiences for our customers.The Customer Service & Support (CSS) organization is a key part of this mission, building trust and confidence through delivering...
-
Complaints Resolution Specialist
hace 2 semanas
San José, San José, Costa Rica Smith+Nephew A tiempo completoUnlock your potential with a career at Smith+Nephew, where innovation meets compassion. At the forefront of medical technology, we strive to empower lives worldwide.Job Overview: As a Complaints Resolution Specialist, you will be the cornerstone of our customer-centric approach, ensuring seamless communication and resolution of product concerns.About the...
-
Dispute Resolution Specialist
hace 3 semanas
San José, San José, Costa Rica Smith+Nephew A tiempo completoAbout the RoleWe are seeking a highly skilled Dispute Resolution Specialist to join our team. As a key member of our organization, you will play a crucial role in ensuring that invoice disputes are handled efficiently and effectively.
-
Help Desk Resolution Specialist
hace 1 semana
San José, San José, Costa Rica Equifax A tiempo completoAt Equifax, we empower our employees to reach their full potential by providing a dynamic work environment and opportunities for growth. As a Help Desk Resolution Specialist, you will play a critical role in supporting internal teams and ensuring seamless system operations.Key Responsibilities:- Provide timely support for internal users experiencing...
-
Customer Care Resolution Specialist
hace 1 semana
San José, San José, Costa Rica Western Union A tiempo completoSenior Specialist, Customer Care - Santa Ana, Costa RicaWe're looking for a detail-oriented and analytical professional to join our team as a Senior Specialist, Customer Care. As part of the Non-Payment Claims team, you will be responsible for investigating claims to provide resolutions to customers within 20 days.The ideal candidate will have 1-2 years'...
-
Global Payments Resolution Specialist
hace 2 semanas
San José, San José, Costa Rica Convera A tiempo completoAs a key member of Convera's global team, you will be responsible for delivering exceptional customer service and ensuring the smooth resolution of payment transactions. This role requires strong communication skills, attention to detail, and the ability to build relationships with internal and external stakeholders.Key Responsibilities:Identify and resolve...
-
Payments Resolution Specialist
hace 2 meses
San José, San José, Costa Rica Convera A tiempo completoAs a Payments Resolution Specialist with Convera, you will be responsible for facilitating the effective identification and resolution of customer and banking partner inquiries to payment transactions in our Santa Ana office. The role involves building and maintaining relationships with key internal and external stakeholders to ensure SLAs and KPIs are...
-
Customer Service Resolution Specialist
hace 2 semanas
San José, San José, Costa Rica L. L. Bean A tiempo completoWe are seeking a Customer Service Resolution Specialist to support our back-end processing for customers' orders and returns. This role requires strong analytical skills, attention to detail, and the ability to work effectively in a fast-paced environment.Key Responsibilities:Verify US and international addressesEnsure orders comply with product and shipping...
-
Regional Compliance Specialist
hace 1 mes
San José, San José, Costa Rica Pfizer A tiempo completoJob SummaryThe Regional Compliance Specialist - MEET Process Management is responsible for the implementation and oversight of MEET processes within LATAM. This role ensures that all transactions adhere to the highest compliance standards, with proper training and documentation in place. The specialist will identify exceptions and work through any...
-
Global Payment Resolution Specialist
hace 2 meses
San José, San José, Costa Rica Convera A tiempo completoAbout the Role:Convera is seeking a highly skilled Global Payment Resolution Specialist to join our team. As a key member of our payments team, you will play a critical role in facilitating the effective identification and resolution of customer and banking partner inquiries to payment transactions.Responsibilities:Identify Time/Rate critical...
-
Global Complaints Resolution Specialist
hace 4 semanas
San José, San José, Costa Rica Smith+Nephew A tiempo completoComplaint Resolution SpecialistJoin Smith+Nephew, a pioneering medical technology company, as a Global Complaints Analyst. In this role, you will play a critical part in ensuring customer satisfaction and product quality.About UsAt Smith+Nephew, we are dedicated to creating innovative solutions that improve people's lives. Our mission is to provide...
-
Latam Process Specialist
hace 3 semanas
San José, San José, Costa Rica Pfizer A tiempo completoROLE SUMMARYThe Meetings, External Engagements, & Travel (MEET) Process / Quality Assurance Specialist will support the Regional Process Integration & Controls Manager in implementing MEET processes and overseeing adherence to processes, policies, controls, and standards within LATAM.This role will be based in Escazu, Costa Rica and work with other Process /...
-
High Profile Incident Resolution Specialist
hace 1 semana
San José, San José, Costa Rica Splunk A tiempo completoSplunk, a leading unified security and observability platform, empowers enterprises to safeguard their digital systems. Our cutting-edge technology is underpinned by exceptional talent, making us an outstanding career destination.**Role Overview:**As a key member of the Splunk Support Incident Management Team, you will oversee high-profile customer-impacting...
-
Enterprise Technical Escalation Specialist
hace 1 mes
San José, San José, Costa Rica Td Synnex A tiempo completoAt Td Synnex, we're seeking a highly skilled Enterprise Technical Escalation Specialist to manage technical escalations for our clients. This critical role requires effective coordination with internal teams and the ability to provide solutions to complex technical issues.Key Responsibilities:- Create action plans to resolve client escalations- Lead internal...
-
Senior Loan Operations Specialist
hace 2 meses
San José, San José, Costa Rica World Business Lenders, Llc A tiempo completoJob Title:Senior Loan Operations SpecialistAbout the Job:We are seeking an experienced Senior Loan Operations Specialist to join our team at World Business Lenders, LLC. The ideal candidate will have a strong background in commercial loan origination, with expertise in U.S. federal and state commercial lending laws, rules, regulations, licensing...
-
Investigation Resolution Specialist
hace 6 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoOverviewAmazon Support Services Costa Rica Srl is a leading provider of customer service solutions, seeking highly analytical and detail-oriented Investigation Resolution Specialists to join our team.This role plays a critical part in resolving vendor chargeback disputes efficiently and effectively, ensuring balanced resolutions between Amazon's policies and...
-
Senior Technical Development Specialist
hace 3 semanas
San José, San José, Costa Rica Johnson & Johnson A tiempo completoJob OverviewWe are seeking a Senior Technical Development Specialist to join our team at Johnson & Johnson, the largest healthcare company in the world. As a valued member of our organization, you will play a crucial role in driving innovation and excellence in quality engineering.About the RoleThis position involves planning, providing support to...
-
Brand Protection Specialist
hace 3 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoAbout the RoleWe are seeking an experienced Brand Protection Specialist to join our team at Amazon Support Services Costa Rica Srl - B20. This role will be responsible for investigating complex cases of brand abuse and identifying opportunities for process improvements.ResponsibilitiesConduct holistic investigations of brand abuse reports, including deep...
-
Senior Invoicing Finance Specialist
hace 4 días
San José, San José, Costa Rica Msd A tiempo completoJob DescriptionThe Senior Invoicing Finance Specialist will be responsible for the execution and delivery of invoice processing for all applicable divisions. The scope of this position includes handling and resolving internal and external stakeholder requests pertaining to invoicing processes.Main ResponsibilitiesProcess received invoices for all applicable...